Germany's diverse and talented workforce make the European nation an ideal CX outsourcing destination. Read up on all the benefits.
Banking decision-makers are prioritizing investment in predictive analytics. Learn why the technology is generating interest.
If you're only considering what's been done in your niche, you're ruling out a world of possibilities. Learn how to embrace cross-vertical thinking.
Inflation is adding to holiday stress for shoppers. Learn customer experience tips eCommerce brands can use to bring peace of mind.
Learn all about customer retention, its role in an effective sales operation, and five strategies that can improve your customer retention rate.
Thinking about outsourcing your customer experience? Find out more about the benefits, challenges and best practices of CX outsourcing.
Discover six leading technical support best practices designed to drive higher customer satisfaction and improve employee engagement.
Facing hurdle after hurdle with your sales growth strategy? Persevere with these effective strategies to overcome customer indecision and drive retention.
Fans are returning to live entertainment in a big way — with big expectations. Learn the customer experience best practices to keep them coming back.
The tech industry is experiencing one of its most significant downturns on record, but companies are not helpless. Explore strategies to adapt.
To counter the unpredictable nature of a games launch, adopt a mindset of adaptability. Follow these best practices to handle whatever comes your way.
With remote work an ongoing trend, higher demands are put on telecom providers. Learn how brands can streamline their customer service and improve CX.
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