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- Customer ExperienceRetail & Ecommerce
Five eCommerce customer service tips for making a human connection
Automation is important to your customers, but to create a personalized customer experience and demonstrate empathy, your CX needs a human touch. Discover five tips for making a human connection in a virtual world.
- Customer ExperienceGames
The metaverse and the future of gaming
As interest in the metaverse grows, gaming brands have the unique opportunity to define their relationship with the virtual world. Learn from the leaders.
- Customer Experience
Five questions with Gen Z expert Jason Dorsey
Looking to enhance your generational strategy? Check out these insights from Jason Dorsey, acclaimed Gen Z expert, founder of The Center for Generational Kinetics (CGK) and bestselling author.
- Customer Experience
Why Spain demands attention as an outsourcing destination
With its tech talent and central location, Spain is a hub for innovation. Learn more about why Spain is an outsourcing destination you need to consider.
- Customer ExperienceTechnology
Seven mistakes to avoid when scaling your customer service
Scaling your business comes with enormous and sometimes unforeseen challenges. Discover seven of the most common mistakes leaders make when ramping up customer service.
- Customer ExperienceHealthcare
The Internet of Medical Things is just what the doctor ordered
By enabling medical devices, infrastructure and software to communicate through the internet, the Internet of Medical Things (IoMT) is transforming the healthcare industry. Read more.
- Customer ExperienceGames
Player support metrics: How to choose and improve KPIs
Tracking the success of the player support experience is an important part of keeping players satisfied. Take a closer look at some of the most common customer service metrics used by games companies today.
- Customer Experience
Six ways to take your CSAT from good to great
Discover six ways brands can deliver top-level service and boost their customer satisfaction (CSAT) scores in the process.
- Customer ExperienceFinancial Services & Fintech
Transforming crypto customer service for mass consumer adoption
The cryptocurrency market is attracting more users than ever. Learn how customer support can evolve to meet growing expectations.
- Customer Experience
The Internet of Behavior and the future of customer experience
You know about the Internet of Things, but what do you know about the Internet of Behavior? Read this article to find out how IoB influences customer experiences.
- Customer Experience
Proactive live chat: What it is and how to get it right
Do you know the difference between chatbots and proactive live chat? Find out more about this CX tool that can personalize service at scale.
- Customer ExperienceTravel & Hospitality
How to prepare for a post-pandemic surge in the travel and hospitality industry
Travel and hospitality brands can expect a post-pandemic surge in demand. Discover best practices to ensure you’re meeting customer needs.
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