Newsroom

Customer Experience Magazine highlights TELUS Digital's recent survey, conducted in collaboration with Statista, which explores the top digital CX priorities of enterprise leaders in 2025.

Michael Ringman, CIO, highlights why a robust governance framework that balances democratizing AI access with responsible use is essential when deploying generative AI across an enterprise.

TELUS Digital, in collaboration with Statista, surveyed 250 enterprise leaders in the U.S. about their 2025 digital CX priorities and the key factors driving those decisions.

Gagan Tandon, Chief Data & AI Officer at WillowTree, a TELUS Digital Company, offers an expert perspective on how AI and cloud computing providers can navigate the evolving landscape of compliance and innovation.

TELUS Digital comments on trading activity in its subordinate voting shares this week.

TELUS Digital is leveraging AI to transform customer experiences, streamline operations, and uphold strict data privacy standards. In this recap from the Telecom Review Leaders’ Summit, Gagan Tandon, Chief Data and AI Officer at TELUS Digital discusses his company's AI strategies, governance frameworks, and innovative tools like the TELUS.com GenAI support tool, powered by Fuel iX.

Monty Hamilton, Chief Product and Marketing Officer at TELUS Digital, shares insights on why understanding cost to serve is critical to growth and sustainability.

Monty Hamilton, Chief Product & Marketing Officer at TELUS Digital, discusses how AI-driven solutions are transforming telecom operations, enhancing customer experiences and driving operational efficiencies. The article explores TELUS Digital's strategic approach to integrating AI and automation, addressing industry challenges with innovative, customer-centric solutions.

Michael Ringman, CIO, highlights why companies that have invested in digital-first customer experience (CX) solutions like generative artificial intelligence (GenAI) chatbots, self-serve tools, voice support and asynchronous messaging will be better positioned to support agents and customers during peak periods.

Jamie Timm, Chief Delivery Officer of TELUS Digital Solutions, discusses why now is the ideal time for companies to make the transition to CCaaS solutions.

Speech Technology magazine highlights TELUS Digital's recent survey results that show voice tech's widespread adoption among U.S. consumers, driven by advancements in generative AI. The survey also reveals consumer preferences and the growing demand for multimodal interfaces.

Gagan Tandon, Chief Data & AI Officer and Jill Stover Heinze, Lead of the Data & AI Research Team at WillowTree, a TELUS Digital Company, explore the transformative potential of generative AI (GenAI) within enterprises, highlighting the need for a clear value proposition and balancing what users want, what's technically possible and what delivers real results.