Does TELUS Digital work with government agencies?

Yes. TELUS Digital partners with government agencies at the state, local and federal level, including work with Google Public Sector on AI-powered case management and citizen-facing digital services.

What industries within education does TELUS Digital serve?

TELUS Digital works across academic and professional publishing, edtech platforms and online learning, higher education, state and local government and membership organizations.

How do government agencies modernize old technology without downtime?

Legacy modernization for government systems typically runs the new platform alongside the old one, migrating users and data in phases so no service goes offline during the transition. This approach is standard for high-stakes public systems where downtime directly affects citizens.

Why does cloud hardening matter for public sector IT?

Cloud hardening is the process of securing cloud infrastructure against vulnerabilities before deploying new systems, including access controls, encryption and configuration checks. It matters for public sector IT because government systems are high-value targets and often subject to compliance requirements that private companies don't face.

How do universities reduce user drop-off on their websites?

Universities typically reduce website drop-off by simplifying navigation, organizing content around what prospective students are actually looking for and reducing the number of clicks needed to find program or application information.

Drive growth in a dynamic digital landscape

We partner with public sector and education organizations to build products used by millions.

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Public Sector & Education

Solutions built for the organizations that serve everyone

Digital transformation for government agencies, universities and edtech platforms requires a deep understanding of user trust. TELUS Digital partners with these organizations to build and modernize solutions that meet communities where they are and perform under pressure.

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OUR EXPERTISE

Different mandates. The same standard for delivery.

A local education department, a federal agency and a university digital team have different procurement processes, compliance requirements and definitions of success. We've worked across all of them and design each engagement around what's actually at stake for that organization.

From portfolio strategy to full replatforming and beyond, we help academic publishers build flexible digital platforms that surface large content libraries in ways that match how students and practitioners learn.

How we work with education and public sector organizations

We combine digital product expertise, content intelligence, Salesforce implementation and CX solutions to build engaging experiences that scale with your organizational goals.

Scale AI from pilot to production across your organization
We move AI initiatives off the whiteboard and into live operations, ensuring cloud hardening, data cleanliness, system integration and production readiness.
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Build immersive, personalized digital experiences
Craft world-class digital interfaces that captivate your audience. From product strategy through launch, we lead design and engineering for web products, mobile apps and the content systems that hold them together.
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Turn contact center support into your engine for growth
We operate contact center programs for handling learner support, citizen service interactions, enrollment help and technical queries across voice, email and chat.
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Ensure tech reliability for peak interaction
Architect resilient, cloud-native hybrid and edge solutions designed to withstand the massive concurrency of events and program launches. From modernizing legacy systems to high-scale engineering, we ensure your infrastructure remains stable and secure when your audience needs reliability.
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Extend Salesforce across your organization
We implement and configure Salesforce, covering Education Cloud, Public Sector Solutions, Service Cloud, Marketing Cloud and MuleSoft integrations. Our work spans strategy through deployment to deliver workflow automation, configuration and ongoing managed services.
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Protect platform integrity and constituent trust
We detect fraud, flag policy violations and maintain the integrity of digital services, with human review workflows calibrated to the specific risk profile of public-facing platforms.
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Our client work

Achieving 93% engagement: How TELUS Digital deepened personalization via OHLQ's mobile experience
See how TELUS Digital built OHLQ's React Native app, driving 93% engagement and conversion of up to 86% through personalized mobile discovery.
- 48,000+total downloads to date | Rapid organic adoption
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Streamlining admissions for a higher education institution
Explore how TELUS Digital resolved a critical Salesforce misconfiguration that had stopped a university's admissions process, then rebuilt it into a scalable, student-friendly system.
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We conceived a problem on a Thursday, reached out to the TELUS Digital team, and by Monday evening, we had a demo ready … A tremendous success story. I feel proud to take an innovation from a thought process to a POV, but even prouder to take it to production now.

Dams NarayanaDirector of Innovation & Strategy, Canada Post