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Nelson Hall NEAT Evaluation — AI Enablement hero

NEAT evaluation for TELUS Digital: AI Enablement Services

NelsonHall named TELUS Digital a ‘Leader’ in its 2026 NEAT evaluation for AI Enablement Services, placing the company in the top tier for both the Overall and AI Training market segments among 11 vendors assessed.

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Data Annotation

NEAT evaluation for TELUS Digital: AI Enablement Services

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Outsourcing Partnerships

NEAT evaluation for TELUS Digital: CX Services Transformation

Access the findings of the NelsonHall NEAT vendor evaluation for CX Services Transformation in the Overall, CX Improvement Capability, Cost Optimization Capability and Revenue Generation Capability market segments.

TELUS Digital resource preview peak matrix-(1)

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Outsourcing Partnerships

Everest Group CXM Services PEAK Matrix® — Americas 2025

Everest Group assessed 48 providers for its 2025 PEAK Matrix® Assessment for Customer Experience Management (CXM) Services in the Americas. Positionings were based on their market impact and vision and capabilities.

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Outsourcing Partnerships

NEAT evaluation for TELUS Digital: Conversational Commerce in Retention Capability

Access the findings of the NelsonHall NEAT vendor evaluation for Conversational Commerce in the Retention Capability market segment.

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Outsourcing Partnerships Technology

NEAT evaluation for TELUS Digital: CX Services in High Tech & Automotive

Access the findings of the NelsonHall NEAT vendor evaluation for CX Services in High Tech & Automotive in the CX Improvement Capability market segment.

Everest Group Peak Matrix for CXM Americas 2024 - Card Image

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Outsourcing Partnerships

Everest Group Customer Experience Management Services PEAK Matrix® Assessment 2024 — Americas

Everest Group evaluated and compared 43 providers for its 2024 PEAK Matrix® Assessment for Customer Experience Management (CXM) Services in the Americas. Rankings were based on market impact, vision and capabilities.

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CCaaS

The CCaaS breakthrough: Redefining customer interactions with AI

Explore the transformative potential of Contact Center-as-a-Service (CCaaS) solutions and learn how to navigate the evolving landscape of AI-driven customer interactions with this executive brief from Frost & Sullivan.

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Data Annotation

Everest Group Data Annotation and Labeling (DAL) Solutions for AI/ML PEAK Matrix® Assessment 2024

Discover why TELUS Digital has been named a Leader in Everest Group's Data Annotation and Labeling (DAL) Solutions for AI/ML PEAK Matrix® Assessment 2024.

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Generative AI

Everest Group survey results: Enterprise readiness for generative AI adoption in customer experience management

Everest Group, supported by TELUS Digital, surveyed 200 customer experience leaders from around the world to determine their enterprise readiness for the adoption of generative AI (GenAI). Discover the results.

IDC MarketScape - Data Labeling Graph 2023

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Data Annotation

IDC MarketScape: Worldwide Data Labeling Software 2023 Vendor Assessment

This global assessment evaluates vendors offering data labeling software technologies and capabilities.

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Outsourcing Partnerships

Everest Group Customer Experience Management (CXM) Services PEAK Matrix Assessment 2023

Discover why analysts and buyers have named TELUS Digital (formerly TELUS International) a \"leader\" for the fifth consecutive year in Everest Group’s Americas PEAK Matrix® assessment.

NelsonHall NEAT Evaluation: Content Transformation Preview Image

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Content Moderation

TELUS Digital a ‘Leader’ in NelsonHall’s Evaluation Assessment Tool (NEAT) for Content Transformation Services

NelsonHall analyzed the performance of customer experience (CX) vendors offering content transformation services — including content moderation — for its NEAT Evaluation.

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NEAT evaluation for TELUS Digital: AI Enablement Services

NEAT evaluation for TELUS Digital: AI Enablement Services

NEAT evaluation for TELUS Digital: CX Services Transformation

Everest Group CXM Services PEAK Matrix® — Americas 2025

NEAT evaluation for TELUS Digital: Conversational Commerce in Retention Capability

NEAT evaluation for TELUS Digital: CX Services in High Tech & Automotive

Everest Group Customer Experience Management Services PEAK Matrix® Assessment 2024 — Americas

The CCaaS breakthrough: Redefining customer interactions with AI

Everest Group Data Annotation and Labeling (DAL) Solutions for AI/ML PEAK Matrix® Assessment 2024

Everest Group survey results: Enterprise readiness for generative AI adoption in customer experience management

IDC MarketScape: Worldwide Data Labeling Software 2023 Vendor Assessment

Everest Group Customer Experience Management (CXM) Services PEAK Matrix Assessment 2023

TELUS Digital a ‘Leader’ in NelsonHall’s Evaluation Assessment Tool (NEAT) for Content Transformation Services

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