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Discover how TELUS Digital transformed customer support for a leading cryptocurrency platform, scaling the program within weeks while achieving high customer satisfaction scores.

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Reduction in Average Handle Time within 3 months

Reduction in Customer First Response Time

Elevating the customer experience for a leading cryptocurrency platform

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NEAT evaluation for TELUS Digital: AI Enablement Services

As the telecom industry faces mounting costs and shifting customer expectations, AI can turn challenges into opportunities. Learn more about the use cases.

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How telecom brands can seize industry opportunities with AI

On this episode, we explore how agentic AI is turning the contact center into a growth engine — and how to make that shift without losing customer trust.

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Questions for now: AI-powered customer and revenue engagement

How can agentic AI drive customer and revenue engagement? (feat. Salesforce)

Get safety benchmarks across 34 leading AI models, live purple teaming tactics and governance frameworks your team can act on — straight from the CISOs, researchers and trust & safety leaders doing it in production.

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Uncharted: Nine expert sessions on AI safety & security

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Your trusted Google Cloud partner is now part of TELUS Digital's global innovation network. Same exceptional service, same dedicated team, now backed by enterprise-scale solutions and resources to take your business further. 

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DefinedLogic is now part of TELUS Digital, delivering the same trusted expertise with expanded resources. From strategy to execution, we take on bigger challenges, move faster, and help you succeed in today’s digital landscape.

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Gear Inc. has been acquired by TELUS Digital. This strategic partnership drives greater value to our clients through expanded capabilities and geographical scale.

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Since 2008, GM2 has partnered with leading brands to design, build, and scale digital products across the full development lifecycle. Now, as TELUS Digital, we’re bringing that experience together with expanded global capabilities—allowing us to deliver even greater impact for our clients.

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As a unified company, TELUS Digital Morocco will continue to deliver exceptional CX services along with an expanded solution set covering GenAI CX, AI Data Solutions, Trust & Safety and more.

Welcome! Humania BPO is now TELUS International

Same great team, now combining elite digital product development with global enterprise solutions. Explore our enhanced capabilities today.

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NelsonHall named TELUS Digital a ‘Leader’ in AI Enablement Services in its 2026 NEAT vendor evaluation, the analyst firm’s highest designation. The distinction places TELUS Digital in the top tier of both the Overall and AI Training market segments among 11 providers assessed.

NelsonHall’s Vendor Evaluation & Assessment Tool (NEAT) scores AI enablement vendors on two measures: their ability to deliver immediate benefit to clients, and their ability to meet client requirements over time. Vendors that score high on both are named ‘Leaders,’ NEAT’s highest designation. NelsonHall’s 2026 evaluation assessed 11 AI enablement vendors and named TELUS Digital a ‘Leader’ in both the Overall and AI Training market segments.

AI training, such as fine-tuning and reinforcement learning from human feedback

AI operationalization, including model development and deployment support

TELUS Digital supports each stage of this lifecycle, eliminating the gaps between stages that often create rework and quality issues downstream.

Yes. TELUS Digital delivers data pipelines across the full sensor spectrum, including RGB-D, lidar, radar, IMU and tactile sensors, as well as egocentric, teleoperation and motion capture data collection with physics-aware annotations. This includes sim-to-real transfer support through digital twins and high-fidelity simulation data, often where physical AI systems fail after leaving the lab. Learn more about Data for Physical AI & Robotics Solutions.

Complex, high-stakes use cases (e.g., autonomous vehicles, robotics, enterprise applications) need annotators with real subject-matter depth rather than general-purpose labeling. TELUS Digital’s contributor community covers critical domains, including STEM, law, healthcare and finance, with experts matched to tasks based on verified credentials.

NelsonHall evaluated 11 AI enablement vendors in 2026 across two measures: their ability to deliver immediate benefit and their ability to meet future client requirements. TELUS Digital was one of the vendors placed in the top tier, ‘Leaders,’ in both the Overall and AI Training market segments.

Frequently asked questions

The NelsonHall Vendor Evaluation & Assessment Tool (NEAT) scores vendors on two measures: their ability to deliver immediate benefit to clients, and their ability to meet client requirements over time. TELUS Digital placed in the top tier on both measures.

NelsonHall’s evaluation covered TELUS Digital’s full AI data lifecycle: collection, annotation, supervised fine-tuning, reinforcement learning from human feedback, model evaluation and adversarial red teaming.

Data & AI

Lead CX Analyst

Everest Group evaluated and compared 25 trust and safety providers for its 2023 Trust and Safety PEAK Matrix® assessment. Download the analyst report.

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Everest Group 2023 PEAK Matrix for Trust and Safety Providers

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