Newsroom

TELUS Digital, in collaboration with Statista, surveyed 250 enterprise leaders in the U.S. about their 2025 digital CX priorities and the key factors driving those decisions.

TELUS Digital comments on trading activity in its subordinate voting shares this week.

TELUS Digital reports third quarter 2024 results, with performance on target to achieving its full-year outlook

TELUS Digital has been recognized as a 'Leader' in NelsonHall’s NEAT Vendor Evaluation for CX Services in the High Tech and Automotive sectors, highlighting its innovative use of generative AI, automation, and human-centered data annotation to enhance customer experiences and drive operational efficiencies. With a strong global delivery model and expertise in AI-driven solutions, TELUS Digital continues to shape the future of CX and automotive advancements.

A new TELUS Digital survey reveals that voice technology has reached mass adoption, with 81% of Americans using it regularly and 58% saying they’re more likely to engage with brands that incorporate voice tech into their customer service. As consumers increasingly look for more natural and intuitive ways to engage with digital platforms, apps and websites will need to be rebuilt to take advantage of the advancements in voice tech.

TELUS Digital has officially launched its global rebrand from TELUS International to TELUS Digital, underscoring its commitment to a digital-first approach. This transformation emphasizes seamless integration of digital, AI-powered, and human interactions to enhance customer and employee experiences.

TELUS International, rebranding to TELUS Digital Experience (TELUS Digital) later in the third quarter, has been recognized as a Leader in the 2024 Everest Group Customer Experience Management (CXM) Services PEAK Matrix® Assessment - Americas for the sixth consecutive year, highlighting its diverse portfolio of digital customer experience solutions, including AI, automation, and innovative GenAI-powered offerings.

TELUS Digital is transforming customer support for media and communications companies with the introduction of TELUS Expert Messaging. This AI-powered, asynchronous messaging tool allows customers to interact with support at their convenience, ensuring efficient, personalized service while reducing operational costs for businesses.

TELUS Digital reports second quarter 2024 results, delivering consistently strong cash flows despite prolonged macroeconomic pressures; revises the full-year outlook and announces executive leadership appointments

TELUS Digital Experience introduces Fuel EX, an enterprise-safe GenAI employee assistant enhancing productivity with secure, flexible access to over 20 large language models. Already boosting productivity for 35,000 employees, Fuel EX sets a new standard in secure, AI-driven workplace tools.

TELUS International, rebranding to TELUS Digital Experience later in the third quarter (NYSE and TSX: TIXT), has recruited two seasoned artificial intelligence (AI) and Software as a Service (SaaS) industry professionals to its Fuel iX leadership team. The strategic hires of Bret Kinsella as General Manager and Tim MacGregor as Vice President of Business Development, underscore the company’s commitment to ongoing innovation and excellence in designing, building and delivering AI-powered customer experiences for its clients.

A global survey and exclusive research by WillowTree, a TELUS International Company, unveils strategies for financial services brands to engage diverse markets through tailored credit card loyalty programs. The research highlights variances in consumer preferences across North America, Middle-East Africa, South America, Europe and Asia-Pacific, emphasizing the necessity for personalized experiences to drive customer retention and growth.