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contact center trends
Customer Experience

Five key contact center trends you should know for 2025

Discover some notable contact center trends driving innovation in CX, from AI-powered automation to cloud adoption, with research from Frost & Sullivan.

  1. Illustration of an autonomous car using its sensors to drive on a road.
    Data CollectionAutomotive

    Best practices for annotating mapping data for ADAS and AV systems

    Discover how high-definition maps provide the critical context autonomous systems need to make safe, confident decisions on the road.

  2. 3D futuristic abstract background.
    Data Collection

    Why data neutrality is more critical than ever

    Discover the importance of data neutrality in today’s AI ecosystem, and why partnering with an ethical, trust worthy and impartial data provider has never been more important.

  3. Hands typing at a keyboard with superimposed images of a graduation cap, notebook, bullseye and more.
    Generative AI

    The evolution of post-training in the age of reasoning models

    Learn about the process of LLM adaptation — from pre- and post-training refinements to the latest advancements in reinforcement learning algorithms.

  4. Three digital networks converge into one single network.
    Data and AI trends

    The surge of multimodal AI: Advancing applications for the future

    With their expansive capabilities and ability to solve complex problems, multimodal models are poised to transform the functionality of AI in the next generation of applications.

  5. Illustration of a human head covered in dots connected by lines, symbolizing neural connections.
    Generative AI

    Effectively applying human intelligence for evolving generative AI training

    Discover how high-quality data curated by subject-matter specialists is enhancing large language models' reasoning capabilities and paving the way for agentic AI.

  6. Illustration of a group of individuals looking at a computer monitor.
    Generative AI

    AI at work: How employees are using generative AI

    Discover the survey results from TELUS Digital that explore how employees are using publicly available GenAI assistants at work.

  7. Illustration of business executives racing on a robotic arm.
    Data and AI trends

    Agentic AI: The autonomous revolution that is reshaping enterprises in 2025

    Discover how agentic AI is transforming business operations through its autonomous decision-making capabilities that transcend traditional AI applications.

  8. Illustration of a lock on a shield, meant to convey security against fraud when crowdsourcing AI data
    Data Collection

    Fraud prevention best practices when crowdsourcing AI data

    Learn to safeguard AI training data from fraud with proven security frameworks. Read about threats in crowdsourcing and effective defense strategies.

  9. Illustration of various forms fine-tuning methods for large language models, including fine-tuning, prompt engineering, RLHF and RAG. Each of these methods is illustrated with iconography and shown to be connected
    Generative AI

    Fine-tuning large language models: A primer

    Companies are eager to leverage the benefits generative AI (GenAI) offers. Implementing the technology, however, isn't a 'plug-and-play' process. Instead, it hinges on a critical task — fine-tuning a pretrained large language model (LLM) to be a specialist at your intended domain or application.

  10. Futuristic illustration of a car in motion, meant to symbolize AI technology in the automotive industry
    Data CollectionAutomotive

    ADAS field operations testing: Four essential considerations for program success

    Discover the processes involved in field operations testing for enhancing advanced driver assistance systems and key considerations for program success.

  11. Two people floating and surrounded by a web of interconnected icons depicting a lock, shield, alert, cloud, key, password and more, all meant to symbolize responsible AI
    Responsible AI

    How to build responsible AI practices into your organization

    As GenAI implementations become more prominent, it's critical to adhere to responsible AI practices to protect your brand and foster customer trust.

  12. Two people and a robot at a table, with the robot shaking one person's hand, all meant to symbolize chatbot empathy
    Generative AI

    How empathy in your large language model can improve your CX

    Can a chatbot be empathetic? Discover what empathetic chatbots look like, how're they're trained and the impact they could have on your business.

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