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Next-generation KPIs: Redefining customer experience measurement - Hero
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CX Analytics and Metrics

Next-generation KPIs: Redefining customer experience measurement

Customer experience (CX) is evolving — and your measurement strategy should too. Discover how next-generation KPIs can offer deeper insight into CX performance, from customer effort and journey satisfaction to agent engagement and digital maturity.

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AI-powered CX

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Podcast
32 minsJanuary 28, 2025

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Customer Journey

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Podcast
27 minsMarch 20, 2025

Is automation the key to more human, personalized experiences?

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Podcast
31 minsJune 27, 2024

How can brands design and deliver seamless customer experiences?

CX Best Practices

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Two people buying goods online using a smart phone.
Case Study
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Transforming customer satisfaction and brand perception for a global payment provider

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Podcast
30 minsJune 23, 2025

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CX Analytics and Metrics

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Next-gen KPIs for digital transformation and process optimization: Redefining customer experience measurement

An image depicting agents in a customer support center. One is standing and holding a laptop while talking to another agent who is seated at his desk.

Next-gen KPIs for agent experience: Redefining customer experience measurement

Customer Experience Trends

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25 digital customer experience stats to know for 2025

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Five key contact center trends you should know for 2025

Generational Support

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10 Gen Z insights to improve your CX

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Five questions with Gen Z expert Jason Dorsey

Omnichannel Customer journey

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Transforming CX delivery in a cost-conscious world

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Outsourcing Locations

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Brochure

TELUS Digital's global expansion to Africa

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Virtual site tour: Europe

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TELUS Digital Overview

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Podcast
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How can leaders win and optimize investment in CX?

Support Channels

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Proactive live chat: What it is and how to get it right

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Live chat support best practices

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