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contact center trends
Customer Experience

Five key contact center trends you should know for 2025

Discover some notable contact center trends driving innovation in CX, from AI-powered automation to cloud adoption, with research from Frost & Sullivan.

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    CX Analytics and Metrics

    Reducing cost per contact (CPC) with AI

    Discover how to strategically use AI to reduce cost per contact, improve customer experience and boost contact center efficiency across every channel.

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    Support Channels

    How AI-powered speech enhancement is transforming global contact centers

    AI-powered speech enhancement processes can bring a higher level of clarity to your customer care. Learn how speech enhancement technology works, the benefits it can yield and some common applications in customer experience.

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    Customer Journey

    Realizing the potential of AI-driven personalization

    Embrace the next frontier of personalization with an AI-driven approach. Learn how to reimagine your personalization with expert insights and tips.

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    CX Analytics and Metrics

    Next-gen KPIs for digital transformation and process optimization: Redefining customer experience measurement

    Explore the next-gen key performance indicators organizations should add to their measurement framework to track digital transformation and process optimization success.

  5. An image depicting agents in a customer support center. One is standing and holding a laptop while talking to another agent who is seated at his desk.
    CX Analytics and Metrics

    Next-gen KPIs for agent experience: Redefining customer experience measurement

    Discover how organizations can formulate a more comprehensive approach to measuring agent experience using next-gen key performance indicators.

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    CX Best Practices

    Under the spotlight: Three strategic focus areas for CX leaders in 2025

    Read about today's heightened scrutiny on CX leaders in this article by Kory Laszewski, vice president of global CX solutions at TELUS Digital.

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    CX Analytics and Metrics

    Next-gen KPIs for CX: Redefining customer experience measurement

    Discover how organizations can move beyond traditional customer experience metrics and adopt a more holistic measurement framework using next-gen key performance indicators.

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    Unlocking B2B sales success with AI, automation and data

    Discover how technology empowers B2B sales teams to drive customer obsession, strengthen relationships and accelerate business growth.

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    AI-powered CXCommunications & Media

    How telecom brands can seize industry opportunities with AI

    As the telecom industry faces mounting costs and shifting customer expectations, AI can turn challenges into opportunities. Learn more about the use cases.

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    CX Best Practices

    Call center basics: A return to fundamentals

    Even as the call center industry and everything around it changes, the basics of customer service endure. Explore five contact center fundamentals.

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    CX Best Practices

    Securing CX budget: Best practices for 2025 and beyond

    CX leaders must make a strong case for investments to secure resources. Discover expert insights and strategies for winning CX budgets effectively.

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    25 digital customer experience stats to know for 2025

    Explore this list of key digital customer experience statistics to see how they can help shape your 2025 business strategies.

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