Explore new CX outsourcing opportunities in this article by Jim Mitchell, vice president of customer experience and digital innovation at TELUS Digital.
Learn how leading brands are leveraging technology not just to increase efficiency, but to create more opportunities for meaningful human connections.
Explore how TELUS Digital’s new visual identity establishes our distinct leadership position in the global digital solutions market.
Explore examples of how organizations are using automation and AI to reduce costs, improve CX and scale operations across all levels of AI maturity.
Discover how to strategically use AI to reduce cost per contact, improve customer experience and boost contact center efficiency across every channel.
AI-powered speech enhancement processes can bring a higher level of clarity to your customer care. Learn how speech enhancement technology works, the benefits it can yield and some common applications in customer experience.
Embrace the next frontier of personalization with an AI-driven approach. Learn how to reimagine your personalization with expert insights and tips.
Explore the next-gen key performance indicators organizations should add to their measurement framework to track digital transformation and process optimization success.
Discover how organizations can formulate a more comprehensive approach to measuring agent experience using next-gen key performance indicators.
Read about today's heightened scrutiny on CX leaders in this article by Kory Laszewski, vice president of global CX solutions at TELUS Digital.
Discover how organizations can move beyond traditional customer experience metrics and adopt a more holistic measurement framework using next-gen key performance indicators.
Discover how technology empowers B2B sales teams to drive customer obsession, strengthen relationships and accelerate business growth.
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