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Customer ExperienceHow to take your customer experience international (for the first time)
From localized CX at scale to enhanced regulatory support, learn why fast-growing companies opt to work with a trusted global outsourcing partner.
Customer ExperienceGamesHow games companies can transfer their culture to their CX partners
Discover three important considerations in order to maintain your games company culture when working with a CX partner for player support.
Customer ExperienceSeven digital CX books to add to your reading list
Compiling a reading list? Don't forget to add some of these insightful titles on the subject of customer experience.
Customer ExperienceTechnologySigns it's time to consider customer experience outsourcing
There are often tell-tale signs that it’s time to consider customer experience outsourcing. Read about the signs and how to recognize them.
Customer ExperienceHow Turkey became a thriving outsourcing destination
Tech innovation is growing fast in Turkey. Find out why this country on the border of Europe and Asia is a top outsourcing destination for global brands.
Customer ExperienceHow agent effort impacts customer experience success
We all know about customer effort and its impact on customer loyalty but what is your company doing about agent effort? Learn how to make things easier in customer care.
Customer ExperienceWhat you need to know about customer effort now
Customer expectations have evolved, but people still don’t want to feel frustrated. Get ahead of the changes in order to create a low effort experience your customers will thank you for.
Customer ExperienceProgressing from CX provider to brand ambassador
For companies that work with external providers to support their customer experience (CX) delivery, there’s an opportunity for the entire team of customer care agents to engender a critical brand ambassador role. Learn top tips for empowering your team.
Customer ExperienceRetail & EcommerceHandle with care: CX tips for navigating holiday supply chain challenges
Discover four tips that will help your eCommerce customer care team deliver top-notch support this holiday season.
Customer Experience10 Gen Z insights to improve your CX
Brands that don't develop generational strategies for CX run the risk of being left behind. Learn 10 insights that will help you create experiences that resonate with Gen Z.
Customer ExperienceGamesThe quest for player support in cloud gaming
Cloud gaming is taking the games industry by storm. Learn more about the leaders and how to deliver top scores in cloud gaming player support.
Customer ExperienceNine real-world examples of great customer experience driving revenue
Looking for inspiration? Check out these real-world examples of brands that generate revenue with top-tier customer experiences.
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