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  1. CX Analytics & Metrics

    To align with customer expectations, deliver data-driven CX

    Customer experience in the digital age is defined and driven by data. Read about gathering customer data and putting it to use in this bylined article by Kory Laszewski, vice president of global sales at TELUS Digital.

  2. CCaaS

    Navigating knowledge management: A complete guide for success

    Discover how knowledge management can boost organizational success. Explore challenges, best practices, trends and more.

  3. CX Trends

    Five digital customer experience trends to consider for 2024

    This year's digital customer experience trends have the potential to make an enduring impact for years to come. See what five trends made our list.

  4. CX Trends

    Infographic: 2024 customer service preferences

    TELUS Digital recently conducted a survey that explored the customer service preferences of consumers today. Explore the results.

  5. AI-Powered CX

    The ultimate guide to contact center automation

    Discover the transformative potential of contact center automation with our comprehensive guide. Explore benefits, best practices and more.

  6. CCaaS

    Everything you need to know about Contact Center as a Service (CCaaS)

    Unlock the potential of Contact Center as a Service (CCaaS) with our comprehensive guide. Explore benefits, trends, implementation details and more.

  7. Conversational AI & Voice Tech

    Voice tech, GenAI and the next big wave in technology

    Voice technology and generative AI are likely to lead to a proliferation of better, more human voice assistants and improved customer outcomes. See why.

  8. Omnichannel Customer Journey

    Four reasons why right channeling should be part of your omnichannel strategy

    Explore how implementing a right channeling strategy can help brands enhance efficiency, enable more personalized experiences and improve customer satisfaction.

  9. CX Best PracticesBanking, Financial Services & Insurance

    Lessons in customer experience from leading banking and financial services brands

    Discover digital customer experience success stories and insights from leading financial services brands that can be applied across industries.

  10. CX TrendsBanking, Financial Services & Insurance

    GenAI readiness: Banking, financial services and insurance industry

    Explore four key themes that emerged from an Everest Group survey, supported by TELUS Digital, gauging BFSI customer experience management (CXM) leaders' readiness for the adoption of generative AI (GenAI).

  11. Conversational AI & Voice TechHealthcare

    Prescribing the future: AI, voice, and virtual solutions for the clinical workforce

    Conversational AI, virtual care, and evolving technologies are critical to solving healthcare’s more pressing challenges, like provider burnout.

  12. Conversational AI & Voice Tech

    How to train AI voice tools to speak your customers’ language

    This five-part process will guide you through the highly detailed work of building and training your AI voice model using your own data.

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