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  1. customer considering her options with questions marks around her head
    CX Trends

    Infographic: 2024 customer service preferences

    TELUS Digital recently conducted a survey that explored the customer service preferences of consumers today. Explore the results.

  2. Illustration of a person interacting with a robot; the robot has four arms and is holding screens with various icons, including settings cogs, stars, a question mark and a lightbulb — all meant to symbolize contact center automation
    AI-powered CX

    The ultimate guide to contact center automation

    Discover the transformative potential of contact center automation with our comprehensive guide. Explore benefits, best practices and more.

  3. Illustration of a "Contact Us" form with fields for "name," "email," "message" and a "Submit" button, accompanied by a depiction of a customer service agent on a laptop and related customer service iconography
    CCaaS

    Everything you need to know about Contact Center as a Service (CCaaS)

    Unlock the potential of Contact Center as a Service (CCaaS) with our comprehensive guide. Explore benefits, trends, implementation details and more.

  4. Photograph of a person holding and speaking into a smartphone, meant to symbolize voice technology
    Conversational AI and Voice tech

    Voice tech, GenAI and the next big wave in technology

    Voice technology and generative AI are likely to lead to a proliferation of better, more human voice assistants and improved customer outcomes. See why.

  5. Three customer service agents behind computers with various iconography floating around them, including conversation bubbles, paper airplanes, check marks and "24/7", all meant to symbolize right channeling
    Omnichannel Customer journey

    Four reasons why right channeling should be part of your omnichannel strategy

    Explore how implementing a right channeling strategy can help brands enhance efficiency, enable more personalized experiences and improve customer satisfaction.

  6. Illustration of a smartphone, a credit card, coins and a shield with a lock icon, all meant to symbolize customer experience for banking and financial services brands
    CX Best PracticesFinancial Services & Fintech

    Lessons in customer experience from leading banking and financial services brands

    Discover digital customer experience success stories and insights from leading financial services brands that can be applied across industries.

  7. An illustration of a person holding a magnifying glass looking at data.
    CX TrendsFinancial Services & Fintech

    GenAI readiness: Banking, financial services and insurance industry

    Explore four key themes that emerged from an Everest Group survey, supported by TELUS Digital, gauging BFSI customer experience management (CXM) leaders' readiness for the adoption of generative AI (GenAI).

  8. 3D illustration of an arrow that looks like an upward trend on a line chart
    CX Trends

    24 digital customer experience stats to know for 2024

    Delve into this list of must-know digital customer experience statistics to help shape your 2024 strategies.

  9. Illustration of a person conducting music
    CX Best Practices

    Orchestrating excellence through contact center quality management

    Dive into the symphony of contact center quality management. Explore strategies, challenges and best practices that can help create a CX masterpiece.

  10. Illustration of a touch screen device depicting a person, as well as icons to convey healthcare customer service (including speech bubbles, check boxes, a clock and pill capsules)
    Omnichannel Customer journeyHealthcare

    The omnichannel advantage: A path to healthier patient experiences

    Omnichannel CX can help improve overall healthcare experiences. Uncover best practices brands should follow when embarking on an omnichannel journey.

  11. Illustration of a person, a measuring tape and a flag, meant to symbolize measurement and goals in CX
    CX Analytics and Metrics

    Metrics matter: The role of measurement in CX

    What gets mismeasured gets mismanaged. Explore best practices for tracking CX metrics, measurement performance and setting goals.

  12. Photograph of Cape Town, South Africa at night
    Outsourcing Locations

    Why South Africa is ideal for CX outsourcing

    Global brands considering customer experience (CX) outsourcing locations have their eyes on South Africa. Learn why.

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