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  1. Illustration of a female running up a pathway shaped like an arrow.
    AI-powered CX

    Digital transformation best practices according to leaders

    To meet rising customer expectations, companies must evolve through digital transformation. Discover best practices from CX leaders and industry analysts.

  2. Illustration of a group of people working on laptops, a calculator and holding an oversized magnifying glass with various charts in the background.
    CX Best Practices

    2024 digital transformation pulse check: A snapshot of trends, challenges and opportunities from CX leaders

    Discover key insights from an Everest Group survey combined with perspectives from leaders and analysts on CX trends, investment priorities and more.

  3. Photograph of TELUS Digital team members collaborating in a meeting room
    CX Best Practices

    Five key skills to look for in future-ready CX talent

    Discover the skills to look for when hiring talent that'll help you future-proof your contact center and enhance your CX.

  4. Illustration of a ruler, pencil, eraser, magnifying glass and a piece of paper, meant to symbolize a blueprint, which is an important thing to have when identifying use cases for generative AI in CX.
    AI-powered CX

    A blueprint for GenAI use case identification in CX

    Architect your generative AI strategy for success in CX. Learn to identify manageable use cases, navigate build vs. buy decisions and leverage partnerships.

  5. Illustration of a person speaking into a smartphone, with various icons for settings cogs, microphones and text, all meant to represent voice technology.
    Conversational AI and Voice tech

    Infographic: How consumers use voice technology

    Discover the survey results from TELUS Digital that explore how Americans are using voice technology both personally and professionally.

  6. Photograph of a person typing on a laptop with various illustrated elements circling around, including search bars, an envelope, an exclamation mark and a heart
    CX Trends

    Five key contact center trends you should know for 2025

    Discover some notable contact center trends driving innovation in CX, from AI-powered automation to cloud adoption, with research from Frost & Sullivan.

  7. Illustration including an icon of a chat bubble and headset meant to symbolize contact centers, and data points meant to symbolize AI data
    AI-powered CX

    The ultimate guide to contact center AI

    Discover how contact center AI can elevate your CX operations. Explore benefits, challenges, best practices and more.

  8. Photo of a group of people sitting in a circle, meant to represent a focus group to design for customer empathy
    CX Best Practices

    How to win customer loyalty with empathy in your customer experience

    By showing that you understand your customers, you create the right circumstances to win customer loyalty. Learn how to embed empathy into your CX.

  9. Illustration of a paper airplane breaking through a maze, used to symbolize overcoming challenges
    AI-powered CX

    Overcoming GenAI implementation challenges in CX

    Explore GenAI implementation challenges and see how working with an outsourcing partner can help ensure successful AI integration in your CX operations.

  10. People gathered around a whiteboard in an office setting, with one individual writing on the whiteboard, meant to symbolize the understanding of customer data necessary in customer experience
    CX Analytics and Metrics

    To align with customer expectations, deliver data-driven CX

    Customer experience in the digital age is defined and driven by data. Read about gathering customer data and putting it to use in this bylined article by Kory Laszewski, vice president of global sales at TELUS Digital.

  11. Illustration of two people combining shapes meant to symbolize the sharing of information that happens in knowledge management
    CCaaS

    Navigating knowledge management: A complete guide for success

    Discover how knowledge management can boost organizational success. Explore challenges, best practices, trends and more.

  12. Abstract image evocative of outer space with the text "2024 trends"
    CX Trends

    Five digital customer experience trends to consider for 2024

    This year's digital customer experience trends have the potential to make an enduring impact for years to come. See what five trends made our list.

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