Explore new CX outsourcing opportunities in this article by Jim Mitchell, vice president of customer experience and digital innovation at TELUS Digital.
Fuel iX™ Fortify generates adversarial attacks natively in Canadian French — not translated, not Parisian French. Catch multilingual vulnerabilities English-only testing misses.
Learn how top CX leaders are using AI to solve agent burnout and eliminate the 90-day churn cliff.
Discover how to achieve trustworthy GenAI with industry-leading governance frameworks like OWASP, MITRE ATLAS and NIST AI RMF.
Agent Trainer introduces Scenario Folders for better organization and AI Guidelines for high-quality scenario creation, helping contact centers scale training programs efficiently.
Explore Fuel iX's 2026 roadmap for Agent Trainer and Agent Assist, focusing on smarter training and real-time assistance to enhance customer service.
CX leaders are moving beyond perks to AI-driven empowerment. Learn how simulations and gamified training reduce churn by 50% and build the "cognitive muscle memory" agents need to succeed in the first 90 days.
Explore the importance of multi-turn attacks in AI security and how Fortify's advanced testing strategies address these persistent threats.
Explore effective strategies and modern training tools to reduce high agent churn, boost retention and improve operational efficiency in contact centers.
TELUS Digital has been named a Leader in NelsonHall’s 2025 NEAT Evaluation for CX Services Transformation in overall capabilities, CX improvement, cost optimization and revenue generation.
Learn how AI scenario training equips customer experience agents to handle high-stakes interactions with empathy, creativity and confidence.
Gamified training is a proven strategy to enhance contact center agent engagement and reduce burnout. Learn how to implement it effectively for better performance and retention.
GenAI chatbots create new security risks that traditional tools can't detect. Discover why AI red teaming is essential to find vulnerabilities before attackers do — and the five flawed assumptions leaving organizations exposed.
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