Are you ready for metaverse medical care? This is what health and wellness brands need to consider when designing customer experience for the metaverse.
Generation Alpha will be the largest generation in history. See how brands can prepare their customer experience teams to serve these influential consumers.
Buy now, pay later (BNPL) solutions have changed the eCommerce landscape. But for sustained success, fintechs must hone the customer experience. Dive in.
From localized CX at scale to enhanced regulatory support, learn why fast-growing companies opt to work with a trusted global outsourcing partner.
Discover three important considerations in order to maintain your games company culture when working with a CX partner for player support.
Compiling a reading list? Don't forget to add some of these insightful titles on the subject of customer experience.
There are often tell-tale signs that it’s time to consider customer experience outsourcing. Read about the signs and how to recognize them.
Discover what customer intelligence is, industry examples and best practices for implementing a customer intelligence strategy for your business.
Empathy and customer experience (CX) go hand-in-hand, but not every agent displays empathy in the same way. Learn how agents who take control can enhance CX.
Tech innovation is growing fast in Turkey. Find out why this country on the border of Europe and Asia is a top outsourcing destination for global brands.
We all know about customer effort and its impact on customer loyalty but what is your company doing about agent effort? Learn how to make things easier in customer care.
Augmented intelligence is the idea of using AI to empower human decision-making and improve performance. Discover how different industries are integrating AI and augmented intelligence into their operations.
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