Customer expectations have evolved, but people still don’t want to feel frustrated. Get ahead of the changes in order to create a low effort experience your customers will thank you for.
For companies that work with external providers to support their customer experience (CX) delivery, there’s an opportunity for the entire team of customer care agents to engender a critical brand ambassador role. Learn top tips for empowering your team.
As the list of managed data service providers grows, how do you decide which to trust? Find tips for selecting the right data annotation company for your project.
Reinforcement learning is a dynamic AI tool that can help improve business decision-making processes. Learn more about its unique value proposition in this primer.
Discover four tips that will help your eCommerce customer care team deliver top-notch support this holiday season.
Brands that don't develop generational strategies for CX run the risk of being left behind. Learn 10 insights that will help you create experiences that resonate with Gen Z.
Cloud gaming is taking the games industry by storm. Learn more about the leaders and how to deliver top scores in cloud gaming player support.
Does your brand speak emoji? Discover why the analysis of emojis is crucial to understanding customer sentiment and improving the customer experience.
Looking for inspiration? Check out these real-world examples of brands that generate revenue with top-tier customer experiences.
A recommender system uses machine learning to predict the likelihood that a user will prefer a particular item or service. Learn how these systems facilitate great experiences that keep customers coming back for more.
The secret to creating design systems with joint, multidisciplinary ownership that drastically reduce QA time.
Automation is important to your customers, but to create a personalized customer experience and demonstrate empathy, your CX needs a human touch. Discover five tips for making a human connection in a virtual world.
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