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Article

How to connect with your customers during the stressful holiday season

Inflation is adding to holiday stress for shoppers. Learn customer experience tips ecommerce brands can use to bring peace of mind.

Blog-post3-Wellness-for-Content-Moderators

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Content Moderation

Protect the protectors: Wellness strategies for content moderators

Content moderation can take a toll on those doing the job day-in and day-out. These best practices can help companies protect their employees’ well-being.

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Data Annotation

Five common data annotation challenges and how to solve them

Data annotation can create bottlenecks in AI and machine learning projects. Learn how to improve data quality and overcome data annotation challenges.

Blog-post2-The-Increasing-Sophistication-of-AI

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Content Moderation

The increasing sophistication of AI in content moderation

AI plays an important role in managing user-generated content. Discover key considerations for incorporating AI in your content moderation strategy.

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Digital Experience Best Practices

Four considerations for a great voice powered experience

Voice-enabled gadgets already dominate our home and work. As voice-recognition technology continues to gain huge popularity, we depend on touchscreens less and less. It’s now easier than ever to manage a device using a built-in voice assistant.As we consider voice tech specific to user experience an...

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CX Best Practices

Five customer retention strategies you need today

Learn all about customer retention, its role in an effective sales operation, and five strategies that can improve your customer retention rate.

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AI Best Practices

Quality assurance best practices for AI training data

Training AI systems demands observing data quality best practices. Learn more about AI data quality control in this primer.

Blog-post1-The-Evolving-Nature-of-Content

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Content Moderation

The evolving nature of digital content

As the digital world continues to evolve, discover why content moderation is crucial for brands to effectively monitor user-generated content.

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Outsourcing Partnerships

The do's and don'ts of customer service outsourcing

Thinking about outsourcing your customer experience? Find out more about the benefits, challenges and best practices of CX outsourcing.

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Fraud Prevention Financial Services & Fintech

Three essential steps for fintech trust and safety

As fintechs gain market share, digital threats abound. Get ahead with these three essential steps for setting up a fintech trust and safety operation.

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Digital Marketing Services

What is Growth Marketing?

You may have heard the term Growth Marketing, but what exactly does it mean? How does it differ from traditional marketing? What is the science behind Growth Marketings' success? Who can implement and execute Growth Marketing practices to achieve extraordinary results? Cough, cough.. the Growth Team...