Generation Alpha will be the largest generation in history. See how brands can prepare their customer experience teams to serve these influential consumers.
Quality assurance (QA) and testing is key to creating apps that are popular and sticky, but it’s hard to do at scale. Learn how QA automation can help.
NFTs are everywhere. Discover common customer experience (CX) challenges with NFTs, and the leading ways in which they might be countered.
The role of an organization’s IT service desk is evolving. Discover three common IT service desk challenges, and ideas on how to resolve them.
Project managers should be far more than Gantt chart jockeys and meeting schedulers. They are the force that makes a project successful.
Buy now, pay later (BNPL) solutions have changed the eCommerce landscape. But for sustained success, fintechs must hone the customer experience. Dive in.
From localized CX at scale to enhanced regulatory support, learn why fast-growing companies opt to work with a trusted global outsourcing partner.
Discover three important considerations in order to maintain your games company culture when working with a CX partner for player support.
Have you managed a project that failed due to budgeting issues? Do you know that nearly 70% of all projects fail and out of them 55% of projects fail due to budget overruns. TELUS Digital is a digital first company that helps clients build world class products that gives them the competitor advantag...
Compiling a reading list? Don't forget to add some of these insightful titles on the subject of customer experience.
Discover the benefits of intelligent automation and how humans and digital coworkers are working together to achieve business optimization.
There are often tell-tale signs that it’s time to consider customer experience outsourcing. Read about the signs and how to recognize them.
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