It’s estimated that by 2025, 60% of major consumer brands and retailers will be increasing customer engagement and influencing purchasing decisions through the use of emotion detection and management strategies. Here’s a look at how they’ll accomplish the task.
Fast-growing companies often struggle with maintaining close relationships with customers while scaling their business. Learn how to sustain your customer experience as you grow.
Not all live chat support programs are created equal. Maximize your chat-based customer service with these six strategies.
True or false: Great customer service requires significant financial investment? False! Discover expert tips to improve your brand’s customer service without breaking the bank.
Esports have gained popularity and gaming companies are looking to get in on the action. But it’s about more than just competitive gaming capability. Discover why the key to success lies in building a community around a game.
Digital transformation requires a whole new set of KPIs to track success. Discover which metrics are right for you.
Hiring top customer service talent takes effort, a smart strategy and dedication. Discover four best practices for building a standout team.
Customer service outsourcing has come a very long way since its advent a few decades ago. If you haven’t recently considered outsourcing your brand’s customer care, here are three reasons why it should be top of mind.
Trusted partnerships benefit everyone by fostering, collaboration, and enabling companies to offer services and solutions that help their customers live better lives. Discover how when core values are shared, partnerships can thrive over the short and long-term for sustainable success.
From travel, to groceries, to oil changes, there’s a loyalty program for just about everything these days. But, do these programs actually accomplish what their namesake suggests: drive repeat business and secure customer loyalty?
Multilingual customer care is key to staying competitive in a global marketplace, but it hasn’t always been easy to deliver. Learn how technology like AI and machine learning can give you an edge.
People throw the terms “customer service” and “customer experience” around a lot these days, but do you know the key difference? Learn how they differ — and how each impact your business.
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