Customer Experience

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  2. Customer Experience
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  1. A digital representation of a ribbon being uncoiled.
  2. An image depicting agents in a customer support center. One is standing and holding a laptop while talking to another agent who is seated at his desk.
  3. A woman stands at the head of a meeting table while her colleagues sit and listen to her talk.
  4. Illustration of a man leaning against a bullseye with other graphics like stars, graphs, a trophy, an alarm clock and thumbs up emojis surrounding it.
  5. Workflow illustration
  6. A customer service agent speaks on a headset while sitting in front of a monitor.
  7. A male points to charts on a screen while his colleagues look on.
  8. Photo of a group of people sitting in a circle, meant to represent a focus group to design for customer empathy
  9. customer considering her options with questions marks around her head
  10. An illustration of a person holding a magnifying glass looking at data.
  11. Image of a number of lightbulbs, with the center lightbulb standing out in a different color to symbolize innovative ideas
  12. Illustration of a person conducting music

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