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CX Best PracticesCX best practices for the live events industry
Fans are returning to live entertainment in a big way — with big expectations. Learn the customer experience best practices to keep them coming back.
Outsourcing PartnershipsTechnologyStreamlining operational costs amid a tech downturn
The tech industry is experiencing one of its most significant downturns on record, but companies are not helpless. Explore strategies to adapt.
Outsourcing PartnershipsGamesLaunching a new game with player support in mind
To counter the unpredictable nature of a games launch, adopt a mindset of adaptability. Follow these best practices to handle whatever comes your way.
CX Best PracticesCommunications & MediaHow to streamline telecom customer service in today's remote reality
With remote work an ongoing trend, higher demands are put on telecom providers. Learn how brands can streamline their customer service and improve CX.
CX TrendsHealthcareAs the metaverse transforms health and wellness, don't forget about CX
Are you ready for metaverse medical care? This is what health and wellness brands need to consider when designing customer experience for the metaverse.
Generational SupportGeneration Alpha and the future of CX
Generation Alpha will be the largest generation in history. See how brands can prepare their customer experience teams to serve these influential consumers.
CX Best PracticesFinancial Services & FintechBuy now, pay later: Delivering top-tier customer experience
Buy now, pay later (BNPL) solutions have changed the eCommerce landscape. But for sustained success, fintechs must hone the customer experience. Dive in.
Outsourcing PartnershipsHow to take your customer experience international (for the first time)
From localized CX at scale to enhanced regulatory support, learn why fast-growing companies opt to work with a trusted global outsourcing partner.
Outsourcing PartnershipsGamesHow games companies can transfer their culture to their CX partners
Discover three important considerations in order to maintain your games company culture when working with a CX partner for player support.
CX TrendsSeven digital CX books to add to your reading list
Compiling a reading list? Don't forget to add some of these insightful titles on the subject of customer experience.
Outsourcing PartnershipsTechnologySigns it's time to consider customer experience outsourcing
There are often tell-tale signs that it’s time to consider customer experience outsourcing. Read about the signs and how to recognize them.
Outsourcing LocationsHow Turkey became a thriving outsourcing destination
Tech innovation is growing fast in Turkey. Find out why this country on the border of Europe and Asia is a top outsourcing destination for global brands.
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