Customer Experience
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CX MetricsMetrics matter: The role of measurement in CX
What gets mismeasured gets mismanaged. Explore best practices for tracking CX metrics, measurement performance and setting goals.
Outsourcing LocationsWhy South Africa is ideal for CX outsourcing
Global brands considering customer experience (CX) outsourcing locations have their eyes on South Africa. Learn why.
AI & BotsFinancial Services & FintechUnleashing efficiency using intelligent automation in banking and financial services
Uncover what innovative solutions forward-thinking banking and financial services brands are leveraging to enhance customer experience, optimize operations and foster customer loyalty.
Scaling & GrowthTechnologyWhy achieving profit-market fit is essential for scaling brands
You've heard of product-market fit, but what about profit-market fit? Learn the difference and how scaling tech brands can achieve it.
CX Best PracticesWhy accessible CX should be a priority for brands in 2023
Prioritizing accessibility isn't only the right thing to do; it's also the smart thing to do. See why investing in accessible CX makes business sense.
CX Best PracticesHow asking better questions can enhance your customer service
Brands must think critically about the role of effective questions in customer experience. Learn how the right questions can unlock value.
Outsourcing PartnershipsGamesWhat growing games companies can gain from player support outsourcing
Player support outsourcing isn't just for Triple-A studios. Learn about the benefits of outsourcing for growing games companies.
Outsourcing PartnershipsProtecting your customers and brand in an outsourced environment
Risk mitigation should be a top consideration when selecting an outsourcing partner. Learn what to look for to ensure your brand is protected.
CX Best PracticesRetail & EcommerceThree reasons why great CX is your best pull marketing tactic
Discover why investing in your customer experience is an integral part of implementing a successful eCommerce pull marketing strategy.
Outsourcing PartnershipsCan you afford not to outsource your customer service?
Brands often overlook the hidden costs of keeping their customer experience in-house. Learn the advantages to outsourcing customer service.
Outsourcing LocationsDon't overlook Germany as a CX outsourcing destination
Germany's diverse and talented workforce make the European nation an ideal CX outsourcing destination. Read up on all the benefits.
Outsourcing PartnershipsDon't overlook the value of cross-vertical experience
If you're only considering what's been done in your niche, you're ruling out a world of possibilities. Learn how to embrace cross-vertical thinking.
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