Customer Experience

  1. Outsourcing PartnershipsCommunications & Media

    Delivering unparalleled digital and CX services rooted in deep telecom expertise

    See how our global team of 78,000+ combines superior customer experiences with deep technical know-how to deliver holistic digital transformation solutions, from strategy to execution.

  2. Preview image for the "End-to-end digital CX solutions" brochure, featuring a plant
    Outsourcing Partnerships

    End-to-end digital CX solutions

    TELUS Digital transforms digital customer experiences through AI-powered, end-to-end solutions. Learn how we combine advanced technology with human expertise to deliver proactive, seamless customer interactions that drive results.

  3. GenAI Jumpstart brochure cover in front of a fern leaf.
    AI-powered CX

    GenAI Jumpstart

    Explore how your organization can unlock generative AI (GenAI) driven customer experience (CX) opportunities and fast-track the path to production with TELUS Digital's GenAI Jumpstart accelerator.

  4. Global expansion to Africa brochure cover in front of a fern leaf.
    Outsourcing Locations

    TELUS Digital's global expansion to Africa

    TELUS Digital recently established operations in South Africa and Morocco, extending our presence across five continents. Learn more about the delivery capabilities in our new sites.

  5. Card Services brochure cover in front of a fern leaf.
    Outsourcing PartnershipsFinancial Services & Fintech

    Holistic digital customer experience solutions for card services

    See how TELUS Digital can help card services brands meet rising consumer expectations through high-tech, high-touch customer experiences.

  6. Adaptable support for growing games companies brochure cover in front of a fern leaf.
    Scaling & GrowthGames

    Adaptable support for growing games companies

    The games industry can be challenging for start-ups and new entrants. Get the adaptable support you need to navigate uncertainty.

  7. TELUS Digital overview brochure in front of a leaf.
    Outsourcing Partnerships

    TELUS Digital Overview

    Get to know us in two pages. Learn more about who we are and what we do.

  8. Achieve high scores in player experience brochure cover in front of a fern leaf.
    Outsourcing PartnershipsGames

    Loyalty-building player support across the globe

    Discover TELUS Digital’s leading customer support solutions to help you build a loyal player base across the globe.

  9. Intelligent Insights brochure cover in front of a fern leaf.
    AI-powered CX

    Intelligent Insights

    Make strategic decisions with the full picture of your digital workforce.

  10. Optimize your digital workforce brochure cover in front of a fern leaf.
    AI-powered CX

    Optimize your digital workforce

    Learn how TELUS Digital can help you meet your hyperautomation goals.

  11. Talent Acquisition Solutions brochure cover in front of a fern leaf.
    Outsourcing Partnerships

    Talent Acquisition Solutions

    TELUS Digital’s Talent Acquisition Solutions can help enhance your talent attraction, optimize your recruitment process and streamline operations while reducing costs. Our experts utilize unique recruitment tactics and leading-edge technology to cost-effectively secure and manage the right talent to...

  12. CX Best Practices

    Workforce Management Solutions

    Discover how TELUS Digital’s Workforce Management Solutions provide comprehensive support for workforce forecasting, planning, schedule optimization, real-time management and KPI reporting.

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