Customer Experience

  1. Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character typing on a laptop with another character holding a tablet and pointing to a pie chart.
    25 minsAugust 27, 2025

    Are you leaving revenue on the table in customer experience?

    On this episode, we explore strategies that transform customer experience into a revenue engine — and how to communicate CX wins with language that resonates with C-suite executives.

  2. Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character holding a pen and a tablet, standing in front of charts.
    32 minsJuly 28, 2025

    How can you alleviate cost pressures in customer experience?

    On this episode, we explore how to alleviate cost pressures in customer experience — and unlock the potential for CX to drive business growth.

  3. Episode cover image for Questions for now, a TELUS Digital podcast, featuring a laptop displaying an illustrated character standing in front of a pie chart delivering a presentation.
    30 minsJune 23, 2025

    How can brands scale their digital customer success programs efficiently? (feat. Samantha David of monday.com)

    On this episode, we explore how B2B SaaS platform monday.com has scaled its digital customer success programs to support rapid growth — and how these programs are optimized to meet each customer at their specific point along the customer journey.

  4. Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character typing on a computer as a robot presents a letter.
    27 minsMarch 20, 2025

    Is automation the key to more human, personalized experiences?

    On this episode, we explore practical strategies for maintaining authentic customer connections and how, paradoxically, automation can make your experiences more human — not less.

  5. Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character holding a pen and clipboard.
    37 minsFebruary 25, 2025

    Is experience management the new customer experience?

    On this episode, we explore whether it’s time for leaders to reframe their thinking from traditional customer experience to experience management.

  6. Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character holding a phone and interacting with an AI bot.
    32 minsJanuary 28, 2025

    The era of AI-driven personalization is here. What now?

    On this episode, we discuss the evolution of personalization in the customer experience — and how brands can leverage AI to create personalized experiences at scale.

  7. Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character holding a tablet and thinking of several questions.
    20 minsDecember 12, 2024

    What big questions should CX leaders ask to improve customer outcomes?

    On this episode, our expert guests from past episodes each share one big question that customer experience leaders need to ask themselves to deliver better customer outcomes — and explore practical ways to find the answers.

  8. Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character adjusting a gear on an application screen using a wrench.
    31 minsNovember 20, 2024

    How can brands turn customer success into their second growth engine? (feat. Daphne Costa Lopes of HubSpot)

    On this episode, we discuss how B2B brands can turn customer success into a powerful engine for sustainable growth.

  9. Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character holding a tablet and pointing to a series of charts.
    36 minsOctober 29, 2024

    How can leaders win and optimize investment in CX?

    On this episode, we explore strategies for building a compelling business case for customer experience (CX) investment — and how to optimize the budget you’ve secured.

  10. Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character designing a new brand as a customer gives a five-star rating.
    33 minsSeptember 26, 2024

    How can you maintain customer affinity while rebranding?

    On this episode, we explore the connection between brand and customer experience — and how to maintain positive customer sentiment while undergoing a rebrand.

  11. Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character looking through a telescope while holding a tablet showing a graph with an arrow trending upward.
    30 minsJuly 30, 2024

    How can you act as a customer experience change agent in your organization?

    On this episode, we explore customer-focused leadership — and the steps CX leaders can take to cultivate and champion a customer-centric culture in their organizations.

  12. Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character unpacking a coffee mug from a package, with graphics indicating a timely delivery and satisfaction with the customer experience.
    31 minsJune 27, 2024

    How can brands design and deliver seamless customer experiences?

    On this episode, we discuss the importance of reducing customer effort — and the steps brands can take to design and deliver seamless customer experiences.

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