Digital & IT

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Efficient CX delivery: A tech-driven approach

Join industry experts from TELUS Digital and Everest Group as they explore how leading technologies, such as generative AI, automation, analytics and more, are delivering value for organizations without compromising service quality.

UX/UI
Now we're talking: Multimodal voice and the future of digital CX
Digital Trends
Five key contact center trends you should know for 2025
Research & Reports
Cloud Contact Center
The CCaaS breakthrough: Redefining customer interactions with AI

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Digital & IT

AI & Bots

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Podcast

32 minsJanuary 28, 2025

The era of AI-driven personalization is here. What now?

On this episode, we discuss the evolution of personalization in the customer experience — and how brands can leverage AI to create personalized experiences at scale.

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A blueprint for GenAI use case identification in CX

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The ultimate guide to contact center AI

Cloud

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Case Study

Communications & Media

Assembling a sophisticated cloud infrastructure for a successful telecom

Looking to reach new customers with affordable plans and additional services, our client sought help in building the technical infrastructure that would support their strategic initiatives. Learn more about TELUS Digital's work assembling an optimized cloud environment.

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TELUS Digital Data Guardian powered by Cohesity

Case Study

Leveraging Google Cloud’s Migrate for Compute Engine (M4CE) to unlock new levels of cloud transformation

Cloud Contact Center

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Everything you need to know about Contact Center as a Service (CCaaS)

Unlock the potential of Contact Center as a Service (CCaaS) with our comprehensive guide. Explore benefits, trends, implementation details and more.

Cybersecurity

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Brochure

Cybersecurity Solutions

TELUS Digital’s Cybersecurity Solutions provide a comprehensive suite of offerings, designed to protect businesses of all sizes from evolving digital threats. See how our proactive approach, with AI-powered detection and 24/7 monitoring, ensures seamless protection across all environments.

Data & Customer Analytics

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To align with customer expectations, deliver data-driven CX

Customer experience in the digital age is defined and driven by data. Read about gathering customer data and putting it to use in this bylined article by Kory Laszewski, vice president of global sales at TELUS Digital.

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Financial Services & Fintech

Appreciating the value of predictive analytics in banking

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The ultimate guide to customer intelligence

Digital Transformation

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Communications & Media

How technology is revolutionizing telecommunications billing

Discover what technology is playing a key role in transforming telecom billing for improved accuracy, agility and compliance.

Digital Trends

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Forrester: The State of Digital Experiences in Banking, 2025

Research & Reports

Financial Services & Fintech

Forrester: The State of Digital Experiences in Banking, 2025

Explore the key trends shaping banking in 2025 and how leading financial institutions are leveraging technology, data and customer insights to deliver intuitive experiences.

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2024 digital transformation pulse check: A snapshot of trends, challenges and opportunities from CX leaders

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Five digital customer experience trends to consider for 2024

DX Best Practices

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Communications & Media

How telecom brands can seize industry opportunities with AI

As the telecom industry faces mounting costs and shifting customer expectations, AI can turn challenges into opportunities. Learn more about the use cases.

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25 digital customer experience stats to know for 2025

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Digital transformation best practices according to leaders

IT Service Desk

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Digital Workplace Services TELUS Digital

Brochure

Digital Workplace Services

Discover how providing your employees with the proper tools and information to get things done can lead to improved customer outcomes and tremendous returns.

IVR

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Best practices guide to addressing — and preventing — fraud in your IVR system

IVR fraud is on the rise. Learn how to leverage a multi-layered approach to better protect your customers and your brand.

Omnichannel

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Healthcare

The omnichannel advantage: A path to healthier patient experiences

Omnichannel CX can help improve overall healthcare experiences. Uncover best practices brands should follow when embarking on an omnichannel journey.

QA & Testing

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Optimizing app development with cloud-native solutions and automation

Case Study

Communications & Media

Optimizing application development with cloud-native solutions and automation

Discover how TELUS Digital helped a world-leading communications and technology company streamline workflows and enhance its quality standards by leveraging a cloud-native development strategy and advanced automation solutions, including AI-powered test-driven development (TDD).