CX Best Practices

  1. Insights
  2. Customer Experience
  3. CX Best Practices

  1. Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character holding a pen and clipboard.
    Podcast

  2. A customer service agent speaks on a headset while sitting in front of a monitor.

  3. A male points to charts on a screen while his colleagues look on.

  4. Preview image of the Forrester report "Accelerate B2B growth with a customer-obsessed strategy" as a paper document, accompanied by a plant in the background
    Research & Reports

  5. Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character holding a tablet and thinking of several questions.
    Podcast

  6. Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character adjusting a gear on an application screen using a wrench.
    Podcast

  7. Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character designing a new brand as a customer gives a five-star rating.
    Podcast

  8. Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character looking through a telescope while holding a tablet showing a graph with an arrow trending upward.
    Podcast

  9. Photo of a group of people sitting in a circle, meant to represent a focus group to design for customer empathy

  10. Episode cover image for Questions for now, a TELUS Digital podcast, featuring a character browsing an ecommerce website and pointing to a shirt with an eco-friendly tag.
    Podcast

  11. Image of a number of lightbulbs, with the center lightbulb standing out in a different color to symbolize innovative ideas

  12. A professional woman looking down at a smart phone screen.
    Case Study

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