CX Best Practices

  1. bnpl
    Article
    CX Best Practices

    Buy now, pay later: Delivering top-tier customer experience

    Buy now, pay later (BNPL) solutions have changed the eCommerce landscape. But for sustained success, fintechs must hone the customer experience. Dive in.

  2. Controllers 3
    Article
    CX Best Practices

    Why agents who take control perform best

    Empathy and customer experience (CX) go hand-in-hand, but not every agent displays empathy in the same way. Learn how agents who take control can enhance CX.

  3. Ecommerce support
    CX Best Practices

    Handle with care: CX tips for navigating holiday supply chain challenges

    Discover four tips that will help your ecommerce customer care team deliver top-notch support this holiday season.

    Article
  4. Cloud gaming
    Article
    CX Best Practices

    The quest for player support in cloud gaming

    Cloud gaming is taking the games industry by storm. Learn more about the leaders and how to deliver top scores in cloud gaming player support.

  5. case study content moderation games
    Case Study
    CX Best Practices

    Over 80% agent engagement contributes to over 80% player satisfaction

    Discover how TELUS Digital drove over 80% in agent engagement to deliver over 80% in player satisfaction for a large games client.

  6. CX revenue
    Article
    CX Best Practices

    Nine real-world examples of great customer experience driving revenue

    Looking for inspiration? Check out these real-world examples of brands that generate revenue with top-tier customer experiences.

  7. Ecommerce human connection
    Article
    CX Best Practices

    Five ecommerce customer service tips for making a human connection

    Automation is important to your customers, but to create a personalized customer experience and demonstrate empathy, your CX needs a human touch. Discover five tips for making a human connection in a virtual world.

  8. TI resource case OnlineGamesCaseStudy2020 900x510
    CX Best Practices

    Cultural alignment & engagement drive superior player support & rapid growth

    TELUS Digital supported a global games client with better and faster player support, including enhanced recruitment strategies and maintaining their games culture while expanding into new markets.

    Case Study
  9. TI resource case SocialGamesCaseStudy 900x510
    Case Study
    CX Best Practices

    How program enhancements leveled up the player experience for a social games developer

    Uncover how TELUS Digital implemented program enhancements to level up the player experience for a social games developer.

  10. Commonly misused buzzwords in CX
    Article
    CX Best Practices

    Seven commonly misused buzzwords in CX

    Discover seven of the most commonly misused buzzwords in customer experience — and what they actually mean.

  11. IVR fraud
    Article
    CX Best Practices

    Best practices guide to addressing — and preventing — fraud in your IVR system

    IVR fraud is on the rise. Learn how to leverage a multi-layered approach to better protect your customers and your brand.

  12. Matt Dixon
    Article
    CX Best Practices

    4 Things You Missed From the Ever-Evolving Effortless Experience: An Audience with Matt Dixon

    Do you know what it really takes to reduce customer effort and improve CX? Discover some new insights from a world-renowned CX leader, Matthew Dixon.

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