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Case Study

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Research & Reports

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Discover how TELUS Digital successfully delivered a large-scale 2D and 3D annotation project for training and validating a client’s perception model in the automotive industry.

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Building next-generation perception or autonomous vehicle models?

Check out our solutions

Training future-ready perception models with a highly-skilled automotive annotation workforce

On this episode, we ask big questions about how customer loyalty is formed — and how AI can be leveraged to build stronger connections with customers.

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What does customer loyalty look like in the age of AI?

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Explore the transformative potential of Contact Center-as-a-Service (CCaaS) solutions and learn how to navigate the evolving landscape of AI-driven customer interactions with this executive brief from Frost & Sullivan.

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The CCaaS breakthrough: Redefining customer interactions with AI

Discover how TELUS Digital transformed customer support for a leading cryptocurrency platform, scaling the program within weeks while achieving high customer satisfaction scores.

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Elevating the customer experience for a leading cryptocurrency platform

Join Ajinkya Malasane, senior director, product strategy and marketing for TELUS Digital (formerly TELUS International), and Vikram Chatterji, co-founder and CEO of Galileo, a generative AI (GenAI) evaluation company, as they provide efficient and effective ways to solve key GenAI project blockers for easier deployments.

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Crafting production-grade GenAI applications

Discover how TELUS Digital helped a world-leading communications and technology company streamline workflows and enhance its quality standards by leveraging a cloud-native development strategy and advanced automation solutions, including AI-powered test-driven development (TDD).

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Optimizing app development with cloud-native solutions and automation

Optimizing application development with cloud-native solutions and automation

Discover the survey results from TELUS Digital that explore how Americans are using voice technology both personally and professionally.

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Infographic: How consumers use voice technology

Watch this recorded webinar from Everest Group and TELUS Digital (formerly TELUS International) for new insights to help you skillfully transform your digital customer experience.

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Webinar: How to supercharge your CX with AI-fueled digital transformation

How to supercharge your CX with AI-fueled digital transformation

Discover how TELUS Digital used our proven field operations testing (FOT) experience to create a high-quality dataset for training advanced driver assistance systems (ADAS) and autonomous vehicles (AV).

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Curating high-quality data for the training and validation of ADAS and AV models

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Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.

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The future of content moderation: Strategies and tools for 2024 and beyond

Join industry experts from TELUS Digital and Everest Group as they explore how leading technologies, such as generative AI, automation, analytics and more, are delivering value for organizations without compromising service quality.

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Efficient CX delivery: A tech-driven approach

Discover how TELUS International successfully deployed a robotic process automation (RPA) solution for a leading waste management company to minimize time-consuming tasks and reduce the errors associated with manual data entry.

Implementing robotic process automation to streamline critical procurement processes

Discover how TELUS Digital successfully deployed a robotic process automation (RPA) solution for a leading waste management company to minimize time-consuming tasks and reduce the errors associated with manual data entry.

On this episode, we explore strategies for building a compelling business case for customer experience (CX) investment — and how to optimize the budget you’ve secured.

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How can leaders win and optimize investment in CX?

See the results our global, disruptive client achieved after they transitioned to Contact Center Outsourcing Solutions from TELUS Digital.

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Bring efficiency to your contact center

Bringing efficiency to a leading food delivery platform's overwhelmed contact center

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Discover how TELUS Digital safeguards AI training data quality through a comprehensive fraud prevention framework.

Discover how TELUS Digital safeguards AI training date quality through a comprehensive fraud prevention framework.

TELUS Digital Fraud prevention in crowdsourcing AI training data

Fraud prevention in crowdsourcing AI training data

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Learn how TELUS Digital’s team of experts successfully delivered data on real-world driving actions ranging from the mundane (bringing the vehicle to a stop) to high-risk (driving while distracted).

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Collecting in-field driving data to train a leading insurance provider’s rewards application

Accelerate your machine learning models

On this episode, we ask big questions to debunk prominent myths and misconceptions surrounding automation in customer experience.

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What do people get wrong about automation?

Discover how TELUS Digital’s Workforce Management Solutions provide comprehensive support for workforce forecasting, planning, schedule optimization, real-time management and KPI reporting.

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Workforce Management Solutions

Discover some notable contact center trends driving innovation in CX, from AI-powered automation to cloud adoption, with research from Frost & Sullivan.

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Five key contact center trends you should know for 2025

Learn to safeguard AI training data from fraud with proven security frameworks. Read about threats in crowdsourcing and effective defense strategies.

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Fraud prevention best practices when crowdsourcing AI data

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Case Study Content Moderation Legislation

Learn about TELUS Digital's work helping a successful games company maintain player safety on its social media channels with content moderation.

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Aligning content moderation operations to new legislation for a games client

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Discover how TELUS Digital delivers high-quality, multimodal data to improve your artificial intelligence and machine learning model outcomes.

Data Collection

On this episode, we discuss how B2B brands can turn customer success into a powerful engine for sustainable growth.

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How can brands turn customer success into their second growth engine? (feat. Daphne Costa Lopes of HubSpot)

Now that bad actors can create and spread violative content with generative AI, brands must adapt. Learn more about content moderation in the age of GenAI.

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What generative AI means for content moderation

On this episode, we discuss algospeak — online language meant to evade algorithmic detection — and how you can keep up.

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How can brands keep up with algospeak?

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Discover how we helped a leading global technology company train its virtual assistant to better understand and respond to user queries in 35 additional languages.

Discover how TELUS Digital helped a leading global technology company develop its well-known voice assistant by collecting an extensive multilingual audio dataset.

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Enhance the capabilities of your voice-assistant technology

Powering voice-assistant technology through multilingual datasets

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Forrester research found that high-growth B2B companies put customer needs at the center of their leadership, strategy and operations. This report introduces a model for co-creating a customer-obsessed growth strategy and implementation best practices.

Forrester: Accelerate B2B growth with a customer-obsessed strategy

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Fintech & Financial Services

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Application Support and Maintenance

Ensure that your applications remain efficient, secure and optimized for peak performance.

CX Best Practices

Workforce Management Solutions

Workforce Management Solutions

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