CX Best Practices

Case Study
CX Best Practices Financial Services & Fintech
Transforming customer satisfaction and brand perception for a global payment provider
Discover how our team of experts helped a multinational payments company significantly enhance its customer experience (CX), positioning them as a leader in their industry.
Case Study
CX Best Practices Communications & Media
Maximizing profitability in telecom: leveraging customer insight for digital transformation excellence
Discover how TELUS Digital’s business process consulting experts helped a leading telecommunications company drive improvements in its customer service delivery and efficiency.
Case Study
CX Best Practices Financial Services & Fintech
Streamlining operations and advancing the digital transformation journey of a leading financial services brand
Uncover how we helped our client optimize its operations, enhance its CX and begin its digital transformation journey.
Case Study
CX Best Practices Games
Over 80% agent engagement contributes to over 80% player satisfaction
Discover how TELUS Digital drove over 80% in agent engagement to deliver over 80% in player satisfaction for a large games client.
Case Study
CX Best Practices Games
Cultural alignment & engagement drive superior player support & rapid growth
TELUS Digital supported a global games client with better and faster player support, including enhanced recruitment strategies and maintaining their games culture while expanding into new markets.
Case Study
CX Best Practices Games
How program enhancements leveled up the player experience for a social games developer
Uncover how TELUS Digital implemented program enhancements to level up the player experience for a social games developer.

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