CX Best Practices
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CX Best PracticesGamesCatching a whale: How to treat your VIP gamers
In the free-to-play games industry, stories have long circulated about “whales” — customers who spend huge amounts on in-game purchases. Learn how a VIP player support program can keep your premium customers satisfied and playing the game for years to come.
CX Best PracticesHow direct-to-consumer brands turn customer service into word-of-mouth marketing
Word-of-mouth buzz as a marketing tactic can be a game of chance unless brands strive to consistently give customers something to talk about — and genuinely stellar customer support is always a favorite topic of conversation. Discover the customer service fundamentals of leading direct-to-consumer brands.
CX Best PracticesWorkforce Management Solutions
Discover how TELUS Digital’s Workforce Management Solutions provide comprehensive support for workforce forecasting, planning, schedule optimization, real-time management and KPI reporting.
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CX Best PracticesCommunications & MediaThree essential elements for superior telecom customer experience
Learn why great customer service in telecom demands a blend of digital transformation and an engaged corporate culture.
CX Best PracticesTravel & HospitalityHow IHG takes hospitality to new heights
From pale ale to world-class hospitality, learn how a popular UK brewery came to be a world-leading hotel company.
CX Best PracticesHow to optimize your customer win-back strategy
Discover best practices for resolving complaints and winning back customers.
CX Best PracticesHealthcareThe most important quality for a healthcare customer service agent to have
Learn how to make your company’s healthcare customer service a more empathetic, humane experience.
CX Best PracticesTravel & HospitalityBleisure customer experience: Meeting the needs of the modern traveler
Learn how to deliver exceptional customer service to travelers who blend business and leisure.
CX Best PracticesFinancial Services & FintechPlaying to customers’ emotions in financial services
Learn how leading fintech firms are building emotional connections with their customers.
CX Best PracticesDon’t make these five customer care mistakes
Deliver a better brand experience by avoiding these common customer care blunders.
CX Best PracticesGamesPlayer support 101: The five basics of great gaming customer service
Great gaming customer service starts with five fundamentals. Discover the best practices.
CX Best PracticesHealthcareDo no harm: Managing the customer service challenges of healthcare product recalls
Recalls. You think they’ll never happen, until they do. Discover customer service best practices for healthcare product recalls.
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