Customer Experience

Case Study

Unifying donor and event data for Cake4Kids, a children's nonprofit

Explore how TELUS Digital helped Cake4Kids unify its donor and event data by connecting two fundraising platforms with Salesforce Nonprofit Success Pack.

Modernizing Alumni CRM For Shippensburg University - Preview Image

Case Study

Salesforce Public Sector & Education

Building a modern alumni relations foundation for Shippensburg University

Discover how TELUS Digital helped Shippensburg University replace an outdated records system with a modern Salesforce CRM ahead of a statewide deadline.

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Podcast

31 minsNovember 20, 2024

How can brands turn customer success into their second growth engine? (feat. Daphne Costa Lopes of HubSpot)

On this episode, we discuss how B2B brands can turn customer success into a powerful engine for sustainable growth.

Case Study

Salesforce Manufacturing

Streamlining sales operations for Van Horn, Metz & Company

Explore how TELUS Digital helped Van Horn, Metz & Company, a raw materials distributor, strengthen lead management, enforce opportunity process adherence, and streamline sample tracking and quoting with Salesforce Sales Cloud and Manufacturing Cloud.

Article

CX Best Practices

Five key skills to look for in future-ready CX talent

Discover the skills to look for when hiring talent that'll help you future-proof your contact center and enhance your CX.

Article

AI-Powered CX

A blueprint for GenAI use case identification in CX

Architect your generative AI strategy for success in CX. Learn to identify manageable use cases, navigate build vs. buy decisions and leverage partnerships.

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Podcast

36 minsOctober 29, 2024

How can leaders win and optimize investment in CX?

On this episode, we explore strategies for building a compelling business case for customer experience (CX) investment — and how to optimize the budget you’ve secured.

Article

Conversational AI & Voice Tech

Infographic: How consumers use voice technology

Discover the survey results from TELUS Digital that explore how Americans are using voice technology both personally and professionally.

Report

Outsourcing Partnerships Technology

NEAT evaluation for TELUS Digital: CX Services in High Tech & Automotive

Access the findings of the NelsonHall NEAT vendor evaluation for CX Services in High Tech & Automotive in the CX Improvement Capability market segment.

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Article

Conversational AI & Voice Tech

ChatGPT Advanced Voice Mode: The future of AI-powered conversations is here

Learn how to unlock a new level of interaction with ChatGPT Advanced Voice Mode, the latest step in emotionally intelligent AI.

Article

CX Trends

Five key contact center trends you should know for 2025

Discover some notable contact center trends driving innovation in CX, from AI-powered automation to cloud adoption, with research from Frost & Sullivan.

CX Efficiency How to Balance AI, Cost, and Human Talent (Full webinar)

Video

AI-Powered CXwebinar

Efficient CX delivery: A tech-driven approach

Join industry experts from TELUS Digital and Everest Group as they explore how leading technologies, such as generative AI, automation, analytics and more, are delivering value for organizations without compromising service quality.