Customer Experience

Podcast

33 minsSeptember 26, 2024

How can you maintain customer affinity while rebranding?

On this episode, we explore the connection between brand and customer experience — and how to maintain positive customer sentiment while undergoing a rebrand.

Case Study

Salesforce Manufacturing

Unifying global customer service for MSA Safety

See how TELUS Digital helped MSA Safety, align customer service processes across three global regions on Salesforce Service Cloud.

Case Study

Salesforce

Scaling Salesforce to support membership growth for ORCID

Explore how TELUS Digital helped ORCID, a global research nonprofit, standardize its Salesforce platform, reduce technical debt and build a scalable foundation for membership growth.

Case Study

Salesforce Travel & Hospitality

Migrating to Service Cloud Voice ahead of a contract deadline in hospitality

See how TELUS Digital helped a hospitality and vacation ownership leader move from a standalone voice system to Service Cloud Voice and Amazon Connect in under two months.

Everest Group Peak Matrix for CXM Americas 2024 - Card Image

Report

Outsourcing Partnerships

Everest Group Customer Experience Management Services PEAK Matrix® Assessment 2024 — Americas

Everest Group evaluated and compared 43 providers for its 2024 PEAK Matrix® Assessment for Customer Experience Management (CXM) Services in the Americas. Rankings were based on market impact, vision and capabilities.

Report

CCaaS

The CCaaS breakthrough: Redefining customer interactions with AI

Explore the transformative potential of Contact Center-as-a-Service (CCaaS) solutions and learn how to navigate the evolving landscape of AI-driven customer interactions with this executive brief from Frost & Sullivan.

Case Study

Salesforce Manufacturing

Building a scalable Salesforce foundation for Strato Inc.

Learn how TELUS Digital helped Strato Inc., a freight and transit rail manufacturer, replace a disconnected CRM with a scalable Salesforce foundation built for growth.

Streamlining sales pipeline management for M.H. Eby - Preview Image

Case Study

Salesforce Automotive

Streamlining sales pipeline management for M.H. Eby

Explore how TELUS Digital helped M.H. Eby, an aluminum trailer and truck body manufacturer, replace manual, siloed sales tracking with a centralized Automotive Cloud platform.

Article

AI-Powered CX

The ultimate guide to contact center AI

Discover how contact center AI can elevate your CX operations. Explore benefits, challenges, best practices and more.

Case Study

Outsourcing Partnerships

Bringing efficiency to a leading food delivery platform's overwhelmed contact center

See the results our global, disruptive client achieved after they transitioned to Contact Center Outsourcing Solutions from TELUS Digital.

Case Study

Salesforce

How Front Porch Cohousing strengthened donor relationships and grants management with Salesforce Nonprofit Cloud

TELUS Digital migrated Front Porch Cohousing to Salesforce Nonprofit Cloud from its legacy system, strengthening donor relationships and supporting long-term growth.

How can you act as a customer experience change agent in your organization?

Podcast

30 minsJuly 30, 2024

How can you act as a customer experience change agent in your organization?

On this episode, we explore customer-focused leadership — and the steps CX leaders can take to cultivate and champion a customer-centric culture in their organizations.

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Glossary

Customer Experience

How can you maintain customer affinity while rebranding?

Unifying global customer service for MSA Safety

Scaling Salesforce to support membership growth for ORCID

Migrating to Service Cloud Voice ahead of a contract deadline in hospitality

Everest Group Customer Experience Management Services PEAK Matrix® Assessment 2024 — Americas

The CCaaS breakthrough: Redefining customer interactions with AI

Building a scalable Salesforce foundation for Strato Inc.

Streamlining sales pipeline management for M.H. Eby

The ultimate guide to contact center AI

Bringing efficiency to a leading food delivery platform's overwhelmed contact center

How Front Porch Cohousing strengthened donor relationships and grants management with Salesforce Nonprofit Cloud

How can you act as a customer experience change agent in your organization?

Be the first to know