Customer Experience

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Article

How to train AI voice tools to speak your customers’ language

This five-part process will guide you through the highly detailed work of building and training your AI voice model using your own data.

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Podcast

31 minsJanuary 10, 2024

Has the time come to prioritize voice-first experiences?

On this episode, we explore whether voice-first experiences will be as ubiquitous as the internet and smartphones — and how brands can prepare for a voice-first future.

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Article

Conversational AI & Voice Tech

How to integrate voice technology into your existing business systems

Integrating voice into your business involves 1) identifying your use cases, 2) picking the right voice technology, and 3) partnering with the right AI firm.

Article

CX Trends

24 digital customer experience stats to know for 2024

Delve into this list of must-know digital customer experience statistics to help shape your 2024 strategies.

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Article

Conversational AI & Voice Tech

What the mass adoption of voice technology will look like

AI-powered voice technology will transform life and business in 3 waves, with industries such as banks, hospitals, and restaurants already in Wave One.

Case Study

CX Best Practices Communications & Media

Maximizing profitability in telecom: leveraging customer insight for digital transformation excellence

Discover how TELUS Digital’s business process consulting experts helped a leading telecommunications company drive improvements in its customer service delivery and efficiency.

Podcast

21 minsDecember 6, 2023

Are these digital CX resolutions on your list for 2024?

On this episode, we look back at our first episodes of Questions for now — and highlight six customer experience resolutions to consider as your brand rings in the new year.

Article

CX Best Practices

Orchestrating excellence through contact center quality management

Dive into the symphony of contact center quality management. Explore strategies, challenges and best practices that can help create a CX masterpiece.

Guide

CCaaS

The Five9 Intelligent CX Platform guide

Your customers deserve the best. And when it comes to delivering personalized and seamless customer experiences (CX), a robust CCaaS (Contact Center as a Service) solution is paramount. Discover how TELUS Digital (formerly TELUS International), together with Five9’s Intelligent CX Platform, drives e...

Article

Omnichannel Customer Journey Healthcare

The omnichannel advantage: A path to healthier patient experiences

Omnichannel CX can help improve overall healthcare experiences. Uncover best practices brands should follow when embarking on an omnichannel journey.

Podcast

27 minsOctober 10, 2023

How can start-ups achieve the same world-class customer experience as a Fortune 500 company?

On this episode, we discuss how start-ups can deliver exceptional customer experience with limited resources — and how businesses of all sizes can use these tactics to thrive in a competitive environment.