Customer Experience

Article

How to win customer loyalty with empathy in your customer experience

By showing that you understand your customers, you create the right circumstances to win customer loyalty. Learn how to embed empathy into your CX.

Case Study

Salesforce Retail & Ecommerce

Standardizing product submissions for IPSY

See how TELUS Digital helped a beauty subscription service centralize and standardize its product submission process with Sales Cloud.

Simplifying Service For A Credit Union With FSC - Preview image

Case Study

Salesforce Banking, Financial Services & Insurance

Consolidating five systems into one streamlined service process for Kitsap Credit Union

Explore how TELUS Digital helped a member-owned credit union consolidate five disparate systems into one streamlined Financial Services Cloud process.

Case Study

Salesforce

Automating candidate tracking for Diakonia Group's recruiting team

Explore how TELUS Digital helped Diakonia Group replace manual, spreadsheet-based recruiting with an automated Salesforce candidate tracking system.

Case Study

Salesforce Manufacturing

Unifying sales operations across business units for a custom manufacturer

Explore how TELUS Digital helped a custom manufacturer unify fragmented sales data and processes across business units with Salesforce Sales Cloud.

Restoring Salesforce ROI For A Canadian Credit Union - Preview Image

Case Study

Salesforce Banking, Financial Services & Insurance

Remediating Financial Services Cloud and Marketing Cloud for Steinbach Credit Union

See how TELUS Digital remediated Steinbach Credit Union's Salesforce Financial Services Cloud and Marketing Cloud instances, delivering the functionality and ROI the credit union needed to build a true 360-degree member view.

Speeding Up Digital Account Opening for C&N - Preview Image

Case Study

Salesforce Banking, Financial Services & Insurance

Speeding up digital account opening for C&N

Explore how TELUS Digital helped C&N replace an outdated account-opening flow with a fast, secure, self-service experience for both individual and business customers.

Questions for now seamless experiences image

Podcast

31 minsJune 27, 2024

How can brands design and deliver seamless customer experiences?

On this episode, we discuss the importance of reducing customer effort — and the steps brands can take to design and deliver seamless customer experiences.

Article

AI-Powered CX

Overcoming GenAI implementation challenges in CX

Explore GenAI implementation challenges and see how working with an outsourcing partner can help ensure successful AI integration in your CX operations.

Article

CX Analytics & Metrics

To align with customer expectations, deliver data-driven CX

Customer experience in the digital age is defined and driven by data. Read about gathering customer data and putting it to use in this bylined article by Kory Laszewski, vice president of global sales at TELUS Digital.

Questions for now customer advocates image

Podcast

43 minsMay 29, 2024

How can brands deliver experiences that create loyal customer advocates?

On this episode, we discuss a longstanding focus for customer experience leaders — loyalty — and the role of CX delivery in creating customer advocates and word of mouth.