Customer Experience

Article

Securing CX budget: Best practices for 2026 and beyond

CX leaders must make a strong case for investments to secure resources. Discover expert insights and strategies for winning CX budgets effectively.

Research

CX Trends

Digital customer experience priorities in 2025

Discover the digital customer experience priorities of enterprise leaders with survey results from TELUS Digital, in collaboration with Statista.

Case Study

Outsourcing Partnerships Retail & Ecommerce

Enhancing the B2B sales engine for an ecommerce platform

Learn about an ecommerce platform's quest to improve their B2B sales operations, and how we helped them scale, evolve processes and convert customers.

Case Study

Salesforce Manufacturing

Modernizing budgeting and forecasting for a global polymer manufacturer

Explore how TELUS Digital helped SACO AEI Polymers replace manual, error-prone budgeting spreadsheets with a centralized Salesforce Manufacturing Cloud solution.

Article

CX Trends

25 digital customer experience stats to know for 2025

Explore this list of key digital customer experience statistics to see how they can help shape your 2025 business strategies.

Streamlining Grant Management For An Education Nonprofit - Preview Image

Case Study

Salesforce Public Sector & Education

Streamlining grant management for an education policy nonprofit

Explore how TELUS Digital helped Advance Illinois unlock the full value of its Salesforce Nonprofit Success Pack platform.

digital-transformation-best-practices-according-to-leaders

Article

AI-Powered CX

Digital transformation best practices according to leaders

To meet rising customer expectations, companies must evolve through digital transformation. Discover best practices from CX leaders and industry analysts.

Podcast

20 minsDecember 12, 2024

What big questions should CX leaders ask to improve customer outcomes?

On this episode, our expert guests from past episodes each share one big question that customer experience leaders need to ask themselves to deliver better customer outcomes — and explore practical ways to find the answers.

Case Study

Salesforce Manufacturing

Building a self-service partner portal for a custom manufacturer's sales network

Explore how TELUS Digital helped a custom manufacturer build a self-service partner portal with Salesforce Experience Cloud, connecting internal and external sales teams.

Case Study

Outsourcing Partnerships Banking, Financial Services & Insurance

Elevating the customer experience for a leading cryptocurrency platform

Discover how TELUS Digital transformed customer support for a leading cryptocurrency platform, scaling the program within weeks while achieving high customer satisfaction scores.

Case Study

Salesforce

Building a scalable Salesforce roadmap for NASRCC

See how TELUS Digital audited a regional carpenters council's Salesforce organization and built a long-term roadmap to drive adoption and reduce technical debt.