Customer Experience

Building A Salesforce Roadmap For An Education Union - Preview Image

Case Study

Building a phased Salesforce roadmap for the New Jersey Education Association

Discover how TELUS Digital helped the New Jersey Education Association build a phased Salesforce roadmap to transform membership operations.

Case Study

Salesforce Automotive

Unifying sales operations for TNTX

See how TELUS Digital helped TNTX, one of the largest Freightliner and Western Star dealers in the U.S., unify customer data and preserve institutional knowledge with Salesforce.

Brochure

Outsourcing Locations

TELUS Digital's global expansion to Africa

TELUS Digital recently established operations in South Africa and Morocco, extending our presence across five continents. Learn more about the delivery capabilities in our new sites.

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Podcast

21 minsJune 26, 2023

How do customer expectations change in difficult economic climates?

On this episode, we discuss how customer expectations change in difficult economic climates, and how brands can adapt.

The future of banking and financial services

Video

CX Best Practices Banking, Financial Services & Insurancewebinar

The future of banking and financial services: Unlocking customer experience potential with intelligent automation

Join experts from TELUS Digital (formerly TELUS International) and Automation Anywhere, a top cloud automation platform, to learn how banks and financial services firms can leverage automation to enhance the customer experience, optimize operations and foster customer loyalty.

Article

CX Best Practices Healthcare

Navigating the changing landscape of healthcare patient management

Uncover how digital tech like the cloud, omnichannel support and automation can meaningfully improve the patient experience in the healthcare industry.

Questions for now - Trailer - card image

Podcast

1 minsMay 10, 2023

A trailer for now: Questions for now — Compelling perspectives on digital CX

Who, what, when, where, why and how. Introducing Questions for now, a podcast from TELUS Digital sharing compelling perspectives on the digital customer experience.

Article

Conversational AI & Voice Tech

Now we're talking: Multimodal voice and the future of digital CX

Are you familiar with multimodal voice? Learn more about the technology set to have an important role in the future of digital CX.

Article

CX Best Practices Banking, Financial Services & Insurance

Going beyond transactions: How card brands can offer elite digital CX

Uncover how a mix of human interaction and automated tools can help card services brands build digital customer experiences that foster customer loyalty.