Customer Experience

Article

Metrics matter: The role of measurement in CX

What gets mismeasured gets mismanaged. Explore best practices for tracking CX metrics, measurement performance and setting goals.

Report

Outsourcing Partnerships

Everest Group Customer Experience Management (CXM) Services PEAK Matrix Assessment 2023

Discover why analysts and buyers have named TELUS Digital (formerly TELUS International) a \"leader\" for the fifth consecutive year in Everest Group’s Americas PEAK Matrix® assessment.

Article

Outsourcing Locations

Why South Africa is ideal for CX outsourcing

Global brands considering customer experience (CX) outsourcing locations have their eyes on South Africa. Learn why.

Questions for now talent recruitment image

Podcast

26 minsJuly 31, 2023

How can brands leverage innovation to recruit top-tier talent?

On this episode, we discuss talent recruitment in a competitive job market — and the ways brands can innovate to stand out.

Article

AI-Powered CX Banking, Financial Services & Insurance

Unleashing efficiency using intelligent automation in banking and financial services

Uncover what innovative solutions forward-thinking banking and financial services brands are leveraging to enhance customer experience, optimize operations and foster customer loyalty.

Unifying Data Operations For A Packaging Manufacturer - Preview Image

Case Study

Salesforce Manufacturing

Unifying data operations for Novolex

Explore how TELUS Digital helped Novolex unify its data, streamline sales operations and gain real-time visibility across the business.

Real-time Customer Data For A Hardlines Distributor - Preview image

Case Study

Salesforce Retail & Ecommerce

Unifying real-time customer data for Orgill

See how TELUS Digital helped the world's largest independent hardlines distributor unify sales and service data on Salesforce for real-time, remote-ready collaboration.

Case Study

Salesforce Manufacturing

Streamlining sales, service and product development collaboration for Dunmore

Explore how TELUS Digital helped Dunmore, a specialty film manufacturer, unify its sales, service and development request processes with a centralized Salesforce hub.

Powering microfinance for a global aid organization - Preview Image

Case Study

Salesforce

Building a microfinance platform to advance CARE Australia's mission

Explore how TELUS Digital helped CARE Australia launch a first-of-its-kind microfinance platform connecting borrowers, lenders and financial services providers.

Case Study

Salesforce Manufacturing

Blueprinting a future-state Salesforce sales process for Solugen

Learn how TELUS Digital helped Solugen, a specialty chemical manufacturer, blueprint a future-state sales process and Salesforce architecture.

Case Study

Salesforce Manufacturing

Stabilizing sales operations for Solugen with Salesforce workflow automation

Explore how TELUS Digital helped Solugen, a specialty chemical manufacturer, stabilize its sales process with pricing controls, sample management automation and new customer service workflows in Salesforce.