Customer Experience

Case Study

Enhancing mobile UX and UI for a telecommunications behemoth

Uncover how TELUS Digital developed a specialized response card, enabling a large communications and information technology company’s mobile customers to efficiently find information for an effortless customer experience (CX).

Article

CX Best Practices Banking, Financial Services & Insurance

Buy now, pay later: Delivering top-tier customer experience

Buy now, pay later (BNPL) solutions have changed the eCommerce landscape. But for sustained success, fintechs must hone the customer experience. Dive in.

Article

Outsourcing Partnerships

How to take your customer experience international (for the first time)

From localized CX at scale to enhanced regulatory support, learn why fast-growing companies opt to work with a trusted global outsourcing partner.

Article

Outsourcing Partnerships Games

How games companies can transfer their culture to their CX partners

Discover three important considerations in order to maintain your games company culture when working with a CX partner for player support.

Article

CX Trends

Seven digital CX books to add to your reading list

Compiling a reading list? Don't forget to add some of these insightful titles on the subject of customer experience.

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Outsourcing Partnerships

TELUS Digital Overview

Get to know us in two pages. Learn more about who we are and what we do.

Article

Outsourcing Partnerships Technology

Signs it's time to consider customer experience outsourcing

There are often tell-tale signs that it’s time to consider customer experience outsourcing. Read about the signs and how to recognize them.

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CX Analytics & Metrics

The ultimate guide to customer intelligence

Discover what customer intelligence is, industry examples and best practices for implementing a customer intelligence strategy for your business.

TI resource case RampingPlayerSupport 900x510

Case Study

Scaling & Growth Games

Ramping player support for a games colossus

When a title becomes more and more successful, games companies need to enhance their support in parallel. See how TELUS Digital ramped operations for a leading online multiplayer games company.

Article

CX Best Practices

Why agents who take control perform best

Empathy and customer experience (CX) go hand-in-hand, but not every agent displays empathy in the same way. Learn how agents who take control can enhance CX.

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Outsourcing Locations

How Turkey became a thriving outsourcing destination

Tech innovation is growing fast in Turkey. Find out why this country on the border of Europe and Asia is a top outsourcing destination for global brands.

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CX Analytics & Metrics

How agent effort impacts customer experience success

We all know about customer effort and its impact on customer loyalty but what is your company doing about agent effort? Learn how to make things easier in customer care.