Customer Experience

Article

The metaverse and the future of gaming

As interest in the metaverse grows, gaming brands have the unique opportunity to define their relationship with the virtual world. Learn from the leaders.

Article

Generational Support

Five questions with Gen Z expert Jason Dorsey

Looking to enhance your generational strategy? Check out these insights from Jason Dorsey, acclaimed Gen Z expert, founder of The Center for Generational Kinetics (CGK) and bestselling author.

Article

Adobe Experience Cloud

Implementing a real-time preference center with Adobe Campaign Standard

Learn how Adobe Campaign Standard (ACS) can empower campaign teams to get proof-of-concepts off the ground quickly with little to no code.

Case Study

CX Best Practices Games

How program enhancements leveled up the player experience for a social games developer

Uncover how TELUS Digital implemented program enhancements to level up the player experience for a social games developer.

Article

Outsourcing Locations

Why Spain demands attention as an outsourcing destination

With its tech talent and central location, Spain is a hub for innovation. Learn more about why Spain is an outsourcing destination you need to consider.

Article

Scaling & Growth Technology

Seven mistakes to avoid when scaling your customer service

Scaling your business comes with enormous and sometimes unforeseen challenges. Discover seven of the most common mistakes leaders make when ramping up customer service.

Article

CX Trends Healthcare

The Internet of Medical Things is just what the doctor ordered

By enabling medical devices, infrastructure and software to communicate through the internet, the Internet of Medical Things (IoMT) is transforming the healthcare industry. Read more.

Article

CX Analytics & Metrics Games

Player support metrics: How to choose and improve KPIs

Tracking the success of the player support experience is an important part of keeping players satisfied. Take a closer look at some of the most common customer service metrics used by games companies today.

Article

AI-Powered CX

How to optimize your digital workforce

The key to capitalizing on a digital workforce is through optimization. Learn how to make the most of your digital co-workers.

Article

CX Analytics & Metrics

Six ways to take your CSAT from good to great

Discover six ways brands can deliver top-level service and boost their customer satisfaction (CSAT) scores in the process.

Article

Scaling & Growth Banking, Financial Services & Insurance

Transforming crypto customer service for mass consumer adoption

The cryptocurrency market is attracting more users than ever. Learn how customer support can evolve to meet growing expectations.

Article

CX Trends

The Internet of Behavior and the future of customer experience

You know about the Internet of Things, but what do you know about the Internet of Behavior? Read this article to find out how IoB influences customer experiences.