Customer Experience

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Case Study

Over 80% agent engagement contributes to over 80% player satisfaction

Discover how TELUS Digital drove over 80% in agent engagement to deliver over 80% in player satisfaction for a large games client.

Article

CX Analytics & Metrics

Emoji analysis reveals new insights into customer sentiment

Does your brand speak emoji? Discover why the analysis of emojis is crucial to understanding customer sentiment and improving the customer experience.

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CX Best Practices

Nine real-world examples of great customer experience driving revenue

Looking for inspiration? Check out these real-world examples of brands that generate revenue with top-tier customer experiences.

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CX Best Practices Retail & Ecommerce

Five ecommerce customer service tips for making a human connection

Automation is important to your customers, but to create a personalized customer experience and demonstrate empathy, your CX needs a human touch. Discover five tips for making a human connection in a virtual world.

Case Study

CX Best Practices Games

Cultural alignment & engagement drive superior player support & rapid growth

TELUS Digital supported a global games client with better and faster player support, including enhanced recruitment strategies and maintaining their games culture while expanding into new markets.

Article

CX Trends Games

The metaverse and the future of gaming

As interest in the metaverse grows, gaming brands have the unique opportunity to define their relationship with the virtual world. Learn from the leaders.

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Generational Support

Five questions with Gen Z expert Jason Dorsey

Looking to enhance your generational strategy? Check out these insights from Jason Dorsey, acclaimed Gen Z expert, founder of The Center for Generational Kinetics (CGK) and bestselling author.

Article

Adobe Experience Cloud

Implementing a real-time preference center with Adobe Campaign Standard

Learn how Adobe Campaign Standard (ACS) can empower campaign teams to get proof-of-concepts off the ground quickly with little to no code.

Article

Outsourcing Locations

Why Spain demands attention as an outsourcing destination

With its tech talent and central location, Spain is a hub for innovation. Learn more about why Spain is an outsourcing destination you need to consider.

Case Study

CX Best Practices Games

How program enhancements leveled up the player experience for a social games developer

Uncover how TELUS Digital implemented program enhancements to level up the player experience for a social games developer.

Article

Scaling & Growth Technology

Seven mistakes to avoid when scaling your customer service

Scaling your business comes with enormous and sometimes unforeseen challenges. Discover seven of the most common mistakes leaders make when ramping up customer service.

Article

CX Trends Healthcare

The Internet of Medical Things is just what the doctor ordered

By enabling medical devices, infrastructure and software to communicate through the internet, the Internet of Medical Things (IoMT) is transforming the healthcare industry. Read more.