From a minimalist yet cozy interior design to free Wi-Fi throughout, learn how citizenM has redesigned the conventional hotel stay and rewired it for a digital-savvy generation of travelers
Discover how to effectively meet the unique customer service expectations of Generation Z by offering speed, security and availability in each brand interaction.
Three ways high-valued fast-growing tech companies are leveraging customer service to differentiate themselves from established businesses and competing start-ups.
Learn some of the top ways that gaming companies can earn a competitive advantage through customer service, including contact center outsourcing.
When it comes to mobile gaming, customers have plenty of options to choose from. Discover how exceptional player support can serve as a differentiator in this competitive industry.
Discover why catering to the needs of each demographic is key to creating memorable experiences and customer interactions in the travel and hospitality industry.
Learn how the best travel and hospitality brands are utilizing white-glove service and concierge contact centers to transform travelers from simply being loyal, to proactive brand advocates.
Travel and hospitality contact centers can play a vital role in easing customer effort. Find out three ways contact centers can deliver a localized experience to each and every traveler.
In order to scale business efficiently, fast-growing companies need to be agile and smart with time and resources. Discover expert tips on when and where to outsource.
Learn why countries in Central America, like Guatemala and El Salvador, have become some of the fastest-growing destinations for contact center outsourcing.
Discover what organizations with older customers are doing to hire and train the right Millennial agents, as well as to help seniors help themselves.
Find out how to avoid eight common errors which can cause outsourcing partnerships to sour, and their benefits to deteriorate over time.
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