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The Internet of Behavior and the future of customer experience

You know about the Internet of Things, but what do you know about the Internet of Behavior? Read this article to find out how IoB influences customer experiences.

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Support Channels

Proactive live chat: What it is and how to get it right

Do you know the difference between chatbots and proactive live chat? Find out more about this CX tool that can personalize service at scale.

4 Types of Audio Transcription and When to Use Them

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Linguistic Annotation

Four types of audio transcription and when to use them

There are a wide variety of audio transcription services. In this article, we’ll help you to figure out which type of audio transcription is best for you.

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AI Best Practices

The human side of AI and data annotation

When most people think of AI, they think of computers and exuberant datasets. But humans are the most critical piece of any AI project. Learn why.

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Scaling & Growth Travel & Hospitality

How to prepare for a post-pandemic surge in the travel and hospitality industry

Travel and hospitality brands can expect a post-pandemic surge in demand. Discover best practices to ensure you’re meeting customer needs.

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CX Best Practices

Seven commonly misused buzzwords in CX

Discover seven of the most commonly misused buzzwords in customer experience — and what they actually mean.

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Data Annotation

What is data annotation and why does it matter?

Discover what data annotation is, why it’s important and the key types of data annotation processes that help fuel our AI-driven world.

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Omnichannel Customer Journey Financial Services & Fintech

How to map the evolving customer journey in financial services

Learn the 4 phases of journey mapping and how to apply them specifically to financial services, an industry where customer behavior is changing rapidly.

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CX Analytics & Metrics

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Organizations have long relied on average handle time (AHT) to measure customer service success. But in an age defined by customer experience and engagement, more and more brands are wondering: Is it really sufficient to measure success in seconds?

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AI Best Practices

How do you train artificial intelligence?

Every AI and machine learning project requires training in order to excel. Learn what AI training is, how it works and discover some tips for success.

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UX Design Retail & Ecommerce

Four heuristics for great mobile retail experiences

Create on-brand mobile retail experiences with these 4 heuristics (i.e., mental shortcuts). Use them to enhance engagement, boost conversions, and drive loyalty

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Conversational AI & Voice Tech Financial Services & Fintech

How and why to incorporate voice into your financial institution’s digital roadmap

Learn the importance of incorporating voice technology into your financial institution's digital roadmap based on the unique applications and benefits of voice.

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Article

The Internet of Behavior and the future of customer experience

Proactive live chat: What it is and how to get it right

Four types of audio transcription and when to use them

The human side of AI and data annotation

How to prepare for a post-pandemic surge in the travel and hospitality industry

Seven commonly misused buzzwords in CX

What is data annotation and why does it matter?

How to map the evolving customer journey in financial services

Out with average handle time and in with customer effort score

How do you train artificial intelligence?

Four heuristics for great mobile retail experiences

How and why to incorporate voice into your financial institution’s digital roadmap

Be the first to know