Organizations have long relied on average handle time (AHT) to measure customer service success. But in an age defined by customer experience and engagement, more and more brands are wondering: Is it really sufficient to measure success in seconds?
Every AI and machine learning project requires training in order to excel. Learn what AI training is, how it works and discover some tips for success.
Learn the importance of incorporating voice technology into your financial institution's digital roadmap based on the unique applications and benefits of voice.
Create on-brand mobile retail experiences with these 4 heuristics (i.e., mental shortcuts). Use them to enhance engagement, boost conversions, and drive loyalty
Discover the 4-part process we use at TELUS Digital to help our financial services clients take digital bank products from concept to reality smoothly and quickly.
Modernizing your company’s IT doesn’t have to be expensive or complicated. Discover the short- and long-term benefits of updating your IT infrastructure now.
Discover five of the most common pitfalls brands encounter with data collection — and ways to successfully overcome them.
Inclusive design should move away from abled-disabled thinking and instead see ability as a spectrum where all users glide back and forth.
In this Virtual Think Tank article developed in partnership with Frost & Sullivan, discover key insights on how healthcare companies are using tech to improve CX.
Air travel has changed significantly due to COVID-19. Here’s what airlines are doing to keep travelers safe while streamlining the customer experience (CX).
Learn about how data scientists use large volumes of annotated data to improve the decision-making of AI models.
Humans and animals use their eyes to see the world around them; computer vision is the science that aims to give a similar skill to machines. Learn how in this overview.
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