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How to Mitigate Bias in Artificial Intelligence Models

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How to mitigate bias in artificial intelligence models

If you train your model with biased data, it will learn and even amplify those biases. Here’s how to address bias in artificial intelligence models.

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CX Analytics & Metrics

Six ways to take your CSAT from good to great

Discover six ways brands can deliver top-level service and boost their customer satisfaction (CSAT) scores in the process.

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Digital Experience Best Practices Travel & Hospitality

How hotels can use digital tools to build a competitive edge

Digital tools can modernize many of the inefficiencies hotels and their guests currently face, from a smoother check-in experience to faster room renovations.

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Fraud Prevention Financial Services & Fintech

Bridging the trust gap in fintech

Increasing fintech adoption will depend on how well brands can build greater trust with consumers. Discover how a strong customer experience strategy can help.

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Computer Vision

Computer vision through the ages

Uncover the history of computer vision, deep learning and neural networks, and learn how their developments could meaningfully impact businesses and society as a whole.

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Scaling & Growth Financial Services & Fintech

Transforming crypto customer service for mass consumer adoption

The cryptocurrency market is attracting more users than ever. Learn how customer support can evolve to meet growing expectations.

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CX Trends

The Internet of Behavior and the future of customer experience

You know about the Internet of Things, but what do you know about the Internet of Behavior? Read this article to find out how IoB influences customer experiences.

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Support Channels

Proactive live chat: What it is and how to get it right

Do you know the difference between chatbots and proactive live chat? Find out more about this CX tool that can personalize service at scale.

4 Types of Audio Transcription and When to Use Them

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Linguistic Annotation

Four types of audio transcription and when to use them

There are a wide variety of audio transcription services. In this article, we’ll help you to figure out which type of audio transcription is best for you.