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Article

The quest for player support in cloud gaming

Cloud gaming is taking the games industry by storm. Learn more about the leaders and how to deliver top scores in cloud gaming player support.

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CX Analytics & Metrics

Emoji analysis reveals new insights into customer sentiment

Does your brand speak emoji? Discover why the analysis of emojis is crucial to understanding customer sentiment and improving the customer experience.

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CX Best Practices

Nine real-world examples of great customer experience driving revenue

Looking for inspiration? Check out these real-world examples of brands that generate revenue with top-tier customer experiences.

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Data Validation & Relevance

How do recommender systems facilitate great CX?

A recommender system uses machine learning to predict the likelihood that a user will prefer a particular item or service. Learn how these systems facilitate great experiences that keep customers coming back for more.

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UX Design

Building shared atomic design systems at TELUS Digital

The secret to creating design systems with joint, multidisciplinary ownership that drastically reduce QA time.

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CX Best Practices Retail & Ecommerce

Five ecommerce customer service tips for making a human connection

Automation is important to your customers, but to create a personalized customer experience and demonstrate empathy, your CX needs a human touch. Discover five tips for making a human connection in a virtual world.

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CX Trends Games

The metaverse and the future of gaming

As interest in the metaverse grows, gaming brands have the unique opportunity to define their relationship with the virtual world. Learn from the leaders.

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Generational Support

Five questions with Gen Z expert Jason Dorsey

Looking to enhance your generational strategy? Check out these insights from Jason Dorsey, acclaimed Gen Z expert, founder of The Center for Generational Kinetics (CGK) and bestselling author.

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Outsourcing Locations

Why Spain demands attention as an outsourcing destination

With its tech talent and central location, Spain is a hub for innovation. Learn more about why Spain is an outsourcing destination you need to consider.

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Adobe Experience Cloud

Implementing a real-time preference center with Adobe Campaign Standard

Learn how Adobe Campaign Standard (ACS) can empower campaign teams to get proof-of-concepts off the ground quickly with little to no code.

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Scaling & Growth Technology

Seven mistakes to avoid when scaling your customer service

Scaling your business comes with enormous and sometimes unforeseen challenges. Discover seven of the most common mistakes leaders make when ramping up customer service.