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The metaverse and the future of gaming

As interest in the metaverse grows, gaming brands have the unique opportunity to define their relationship with the virtual world. Learn from the leaders.

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Generational Support

Five questions with Gen Z expert Jason Dorsey

Looking to enhance your generational strategy? Check out these insights from Jason Dorsey, acclaimed Gen Z expert, founder of The Center for Generational Kinetics (CGK) and bestselling author.

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Outsourcing Locations

Why Spain demands attention as an outsourcing destination

With its tech talent and central location, Spain is a hub for innovation. Learn more about why Spain is an outsourcing destination you need to consider.

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Adobe Experience Cloud

Implementing a real-time preference center with Adobe Campaign Standard

Learn how Adobe Campaign Standard (ACS) can empower campaign teams to get proof-of-concepts off the ground quickly with little to no code.

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Scaling & Growth Technology

Seven mistakes to avoid when scaling your customer service

Scaling your business comes with enormous and sometimes unforeseen challenges. Discover seven of the most common mistakes leaders make when ramping up customer service.

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Personalization & Loyalty Travel & Hospitality

Four ways travel brands can use location data to deliver out-of-this-world experiences

Travel brands can use location data to deliver extraordinary experiences, from location-based mobile check-ins to personalized recommendations.

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CX Trends Healthcare

The Internet of Medical Things is just what the doctor ordered

By enabling medical devices, infrastructure and software to communicate through the internet, the Internet of Medical Things (IoMT) is transforming the healthcare industry. Read more.

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Agentic AI & Automation

How to build an automation roadmap

The best way to avoid haphazard automation efforts is to put a detailed roadmap in place. Discover expert tips for developing a plan and putting it in action.

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Content Moderation

User-generated content: Empowering a community of brand advocates

Learn how you can embrace user-generated content, and your biggest advocates, while protecting your brand with content moderation.

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Data Validation & Relevance

How to improve online ads with AI data

More and more brands are using machine learning and computer vision in their advertising. Discover the risks and benefits.

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CX Analytics & Metrics Games

Player support metrics: How to choose and improve KPIs

Tracking the success of the player support experience is an important part of keeping players satisfied. Take a closer look at some of the most common customer service metrics used by games companies today.