Article

Article

How Turkey became a thriving outsourcing destination

Tech innovation is growing fast in Turkey. Find out why this country on the border of Europe and Asia is a top outsourcing destination for global brands.

Article

Content Moderation

Overcoming challenges in audio content moderation

Moderating audio user-generated content comes with its share of challenges. Overcome them with these trust, safety and security best practices.

Article

CX Analytics & Metrics

How agent effort impacts customer experience success

We all know about customer effort and its impact on customer loyalty but what is your company doing about agent effort? Learn how to make things easier in customer care.

Article

AI-Powered CX

Everything you need to know about augmented intelligence

Augmented intelligence is the idea of using AI to empower human decision-making and improve performance. Discover how different industries are integrating AI and augmented intelligence into their operations.

Article

Content Moderation Technology

Dating apps: Trust, safety and security best practices

Trust, safety and security appeal to the hearts and minds of dating apps users. Learn about the best practices that are protecting them.

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CX Trends Technology

10 podcasts for digital CX disruptors

Nothing moves faster than the world of technology. Keep up with the help of these podcasts featuring the industry's most charismatic hosts and insightful guests.

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CX Analytics & Metrics

What you need to know about customer effort now

Customer expectations have evolved, but people still don’t want to feel frustrated. Get ahead of the changes in order to create a low effort experience your customers will thank you for.

Article

Outsourcing Partnerships

Progressing from CX provider to brand ambassador

For companies that work with external providers to support their customer experience (CX) delivery, there’s an opportunity for the entire team of customer care agents to engender a critical brand ambassador role. Learn top tips for empowering your team.

How to Select the Best Data Annotation Company

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Data Annotation

How to select the best data annotation company

As the list of managed data service providers grows, how do you decide which to trust? Find tips for selecting the right data annotation company for your project.

Article

AI Use Cases

A primer for understanding reinforcement learning

Reinforcement learning is a dynamic AI tool that can help improve business decision-making processes. Learn more about its unique value proposition in this primer.

Article

CX Best Practices Retail & Ecommerce

Handle with care: CX tips for navigating holiday supply chain challenges

Discover four tips that will help your ecommerce customer care team deliver top-notch support this holiday season.

Article

Generational Support

10 Gen Z insights to improve your CX

Brands that don't develop generational strategies for CX run the risk of being left behind. Learn 10 insights that will help you create experiences that resonate with Gen Z.

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Article

How Turkey became a thriving outsourcing destination

Overcoming challenges in audio content moderation

How agent effort impacts customer experience success

Everything you need to know about augmented intelligence

Dating apps: Trust, safety and security best practices

10 podcasts for digital CX disruptors

What you need to know about customer effort now

Progressing from CX provider to brand ambassador

How to select the best data annotation company

A primer for understanding reinforcement learning

Handle with care: CX tips for navigating holiday supply chain challenges

10 Gen Z insights to improve your CX

Be the first to know