Discover best practices to ensure your brand can successfully execute the unique nuances of SMS-based support and increase customer satisfaction in the process.
Search the partial phrase, “Millennials are killing…” and you’ll be presented with a lengthy list of options — but is industry killer a fair label to give Gen Y? Learn how brands can tailor the customer experience to meet the needs of this unique generation.
If you haven’t considered India as a potential outsourcing destination, here’s why it may be time to reconsider.
Word-of-mouth buzz as a marketing tactic can be a game of chance unless brands strive to consistently give customers something to talk about — and genuinely stellar customer support is always a favorite topic of conversation. Discover the customer service fundamentals of leading direct-to-consumer b...
Sometimes the best thing a fast-growing tech company can do for its customers is ignore them — or so says LinkedIn co-founder Reid Hoffman. But, how do you recognize that critical moment when ignoring customers could actually be detrimental to the company?
Discover how China’s emerging high-tech sector and focus on innovation have made it into an attractive outsourcing location for global brands.
Chat support provides financial services firms an opportunity to build customer trust, while maximizing the customer experience, but only when implemented correctly. Discover tips to effectively structure your chat services.
Hiring a contact center is a big decision. Discover the keys to finding a customer experience partner that will set your brand up for long-term success.
Know your customer (KYC) processes are crucial for corporate and client security. Learn best practices for striking the right balance between trust and convenience.
What makes a great chatbot? It’s a combination of functionality, convenience and good UX/UI design. Here’s a look at five shining examples of conversational bots.
Discover the growing link between data ethics and excellent customer experience, along with key strategies for building consumer trust.
Learn why great customer service in telecom demands a blend of digital transformation and an engaged corporate culture.
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