Case Study

Protecting the games - physical, IT and information security

Uncover how TELUS Digital supported a games client by replicating their culture within support centers, while also addressing perceived risks related to site security, IT vulnerability and information safeguarding.

Case Study

CX Best Practices Games

Over 80% agent engagement contributes to over 80% player satisfaction

Discover how TELUS Digital drove over 80% in agent engagement to deliver over 80% in player satisfaction for a large games client.

Case Study

CX Best Practices Games

Cultural alignment & engagement drive superior player support & rapid growth

TELUS Digital supported a global games client with better and faster player support, including enhanced recruitment strategies and maintaining their games culture while expanding into new markets.

Case Study

Data Validation & Relevance Travel & Hospitality

Improving search relevance for a fast-growing unicorn

Learn how TELUS Digital classified over 200,000 search queries for a leading online travel company.

Case Study

Cloud Infrastructure & Migration Travel & Hospitality

Optimizing an AWS cloud account for HI Canada

While Hostelling International Canada (HI Canada) has an established reputation for offering safe and affordable accommodations, they needed a partner like TELUS Digital to ensure their data was managed in the same way. Learn more about the challenge, the solution and the results.

Case Study

CX Best Practices Games

How program enhancements leveled up the player experience for a social games developer

Uncover how TELUS Digital implemented program enhancements to level up the player experience for a social games developer.

Case Study

Data Validation & Relevance Technology

Boosting ad relevance in key global markets

Explore how TELUS Digital reviews over one million ads per month for one of the world’s biggest social networking platforms.

Case Study

Linguistic Annotation

Virtual assistant training in 14 languages

Discover how TELUS Digital edits and enhances a leading virtual assistant’s voice grammar framework for one of the world’s largest technology corporations.