Article

The three customer service basics that are non-negotiable

Before your support team tackles new, high-tech frontiers, it’s crucial they master these three customer service fundamentals.

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Web & Mobile App Development

Dynamic sizing for horizontal UICollectionViews

Learn how to achieve dynamic sizing in horizontal UICollectionViews. The tips and techniques in this guide will help you create seamless user experiences.

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Outsourcing Locations

Onshore, nearshore or offshore? What to look for in a customer experience outsourcing destination

Learn what key attributes to consider when selecting the right contact center location for your brand.

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Web & Mobile App Development

Exploring Android's Navigation Architecture Component

Dive deep into Android's Navigation Architecture Component and learn how to create clean, predictable user experiences with this expert guide from TELUS Digital.

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Outsourcing Partnerships Banking, Financial Services & Insurance

Why your cryptocurrency exchange needs an expert customer experience partner

Discover how the right customer experience delivery partner can help your exchange thrive in the rapidly evolving cryptocurrency marketplace.

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Outsourcing Partnerships Banking, Financial Services & Insurance

Why a customer experience partner is key to earning fintech consumer trust

Learn how a customer experience partner can help fintech companies build trust during times of hyper-growth and market disruption.

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Outsourcing Partnerships

Drive performance and improve costs with Business Process Improvement

Learn how TELUS Digital’s BPI practice can help you achieve the best customer experience through continuous process enhancement.

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Digital Experience Best Practices

Best practices for unit testing with a React/Redux approach

Learn best practices for unit testing with React and Redux — reducers, components, forms — to enhance code quality, functionality and maintainability.

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CX Analytics & Metrics

Customer Effort Score Vs. Net Promoter Score: Which KPI should you choose?

Learn when to use Net Promoter Score versus Customer Effort Score for the most accurate measurement of your customer service offering.

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Web & Mobile App Development

How to use native libraries on Node.js with Emscripten

Learn how to leverage native libraries on Node.js using Emscripten with these step-by-step instructions from a senior software engineer here at TELUS Digital.

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Generational Support Travel & Hospitality

Meeting Millennial traveler needs: Lessons from the sharing economy

Discover the needs of the Millennial traveler that are reshaping the travel and hospitality industry, and building brand loyalty in the process.

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Scaling & Growth

How to keep customers front and center when scaling your business

Learn how to ensure the customer experience grows in tandem with your company’s products and services with best practices and insights from industry leaders.