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Four questions start-ups should ask when considering contact center outsourcing

Learn four key questions start-ups should ask when considering outsourcing their customer support for the very first time in order to ensure success.

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How to defuse a difficult customer service situation with email support

Discover how email can be used proactively to take control of difficult interactions and improve customer satisfaction, in ways that other support channels cannot.

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Generational Support Financial Services & Fintech

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Outsourcing Partnerships

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CX Trends Financial Services & Fintech

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Web & Mobile App Development

Android fundamentals: Working with the RecyclerView, Adapter and ViewHolder Pattern

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Email customer support: Striking the right balance between personalization and automation

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Support Channels

Five ways to ensure your email customer support program is mobile friendly

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Optimizing email for the modern customer service environment [Best practices study]

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CCaaS

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Web & Mobile App Development

React Native tips and tricks 2.0: Managing static assets with absolute paths

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CX Best Practices Communications & Media

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Article

Four questions start-ups should ask when considering contact center outsourcing

How to defuse a difficult customer service situation with email support

Fintech for the aging population: What to consider when developing more age-inclusive apps and customer service

Three considerations when outsourcing your voice-based customer support

Three areas where fintech start-ups are revolutionizing the customer experience

Android fundamentals: Working with the RecyclerView, Adapter and ViewHolder Pattern

Email customer support: Striking the right balance between personalization and automation

Five ways to ensure your email customer support program is mobile friendly

Optimizing email for the modern customer service environment [Best practices study]

What to consider before moving your contact center to the cloud – security, technology and costs

React Native tips and tricks 2.0: Managing static assets with absolute paths

What telecoms are doing right in customer service – Best practices from Telstra, TELUS, and Republic Wireless

Be the first to know