Customer Experience

Article

Does your company need a chief experience officer?

More and more companies are creating a C-level role explicitly dedicated to building a customer-obsessed culture. But, does that mean that every company needs a Customer Experience Officer (CXO) in order to compete?

Article

Outsourcing Partnerships Healthcare

Exceeding open enrollment goals with outsourcing

Open enrollment is coming. Is your health insurance company prepared for an influx of customer calls? Learn how the right outsourcing partner can help you deliver exceptional customer care with knowledge, skill and ease.

Article

Outsourcing Locations

Why Ireland's tech hub status makes it a great outsourcing destination

For companies looking to increase competency and reduce costs in a legitimate, world-class tech environment, Dublin and Cork should be high on the list. Here are a few of the reasons why.

Article

CX Best Practices Games

Catching a whale: How to treat your VIP gamers

In the free-to-play games industry, stories have long circulated about “whales” — customers who spend huge amounts on in-game purchases. Learn how a VIP player support program can keep your premium customers satisfied and playing the game for years to come.

Case Study

AI-Powered CX

Implementing Conversational Bots internally drives time and cost savings for team members

TELUS Digital has almost 40,000 team members requiring swift and effective IT support. Learn how an internally implemented Conversational Bot helped save time and reduce costs, while engaging team members in a new unique way.

Article

Support Channels Games

Why gamers love video-based player support

A staggering 70% of gamers watch videos on YouTube and Twitch in search of tips and solutions. Learn how to incorporate video-based support into your CX strategy and keep your players in the game.

Article

Support Channels

Best practices for superior customer service through text message

Discover best practices to ensure your brand can successfully execute the unique nuances of SMS-based support and increase customer satisfaction in the process.

Brochure

Outsourcing Partnerships

Talent Acquisition Solutions

TELUS Digital’s Talent Acquisition Solutions can help enhance your talent attraction, optimize your recruitment process and streamline operations while reducing costs. Our experts utilize unique recruitment tactics and leading-edge technology to cost-effectively secure and manage the right talent to...

Article

Generational Support

Millennials: The industry killers?

Search the partial phrase, “Millennials are killing…” and you’ll be presented with a lengthy list of options — but is industry killer a fair label to give Gen Y? Learn how brands can tailor the customer experience to meet the needs of this unique generation.

Article

Outsourcing Locations

The benefits of outsourcing CX and IT in India

If you haven’t considered India as a potential outsourcing destination, here’s why it may be time to reconsider.

Article

CX Best Practices

How direct-to-consumer brands turn customer service into word-of-mouth marketing

Word-of-mouth buzz as a marketing tactic can be a game of chance unless brands strive to consistently give customers something to talk about — and genuinely stellar customer support is always a favorite topic of conversation. Discover the customer service fundamentals of leading direct-to-consumer b...

Article

Scaling & Growth Technology

The tipping point: When should fast-growing companies stop ignoring customers?

Sometimes the best thing a fast-growing tech company can do for its customers is ignore them — or so says LinkedIn co-founder Reid Hoffman. But, how do you recognize that critical moment when ignoring customers could actually be detrimental to the company?