Customer Experience

Article

Three ways to encourage empathy in CX during a crisis

In good times and in bad, empathy is the key to great customer service. Discover three ways to inspire empathy in your team and your CX.

Article

CX Best Practices

Four ways to make your customer experience more transparent

Transparency of information has taken on increased meaning in our daily lives. From influencing consumer decisions and impacting brand trust, learn how to make your customer experience more transparent to benefit both your business and customers.

Article

CCaaS

How the cloud makes work easier for contact center agents

Cloud solutions in contact centers are changing the customer service game not only for customers, but also for agents. Learn about the top three benefits of a cloud-based contact center.

Connecting to customers in times of crisis

Article

CX Best Practices

The importance of staying connected with customers during a crisis

Maintaining business continuity while demonstrating awareness of the current COVID-19 situation is a delicate balancing act. Discover best practices on how to effectively connect with your customers during challenging times.

Article

Omnichannel Customer Journey

A new journey map: Jobs to be done (plus a downloadable template)

Learn how to use jobs-to-be-done (JTBD) journey mapping and find new product strategy insights with WillowTree's free downloadable opportunity map template.

Article

Generational Support Travel & Hospitality

Four ways to connect with Baby Boomer leisure travelers

Baby Boomers may not be obsessed with sharing vacation photos on Instagram or snapping videos for TikTok, but that doesn’t mean they don’t have the desire (and resources) to travel. Learn how to attract and retain this coveted demographic.

Article

CX Best Practices

How curiosity in the contact center leads to better CX

Curiosity isn’t just an innate characteristic people possess. Rather, it’s a behavior that can be learned with a little encouragement. Learn how to foster a culture of curiosity in the workplace and improve the customer experience in the process.

Article

CX Trends Banking, Financial Services & Insurance

CX trends fintech and financial services firms can 'bank' on

Innovations like machine learning, robotic process automation and chatbots helped improve CX for fintech and financial services firms over the past decade. Learn what’s in store for the industry in the years ahead.

Article

Scaling & Growth Technology

Don't lose touch with your customers as you grow

Fast-growing companies often struggle with maintaining close relationships with customers while scaling their business. Learn how to sustain your customer experience as you grow.

Article

Support Channels

Live chat support best practices

Not all live chat support programs are created equal. Maximize your chat-based customer service with these six strategies.

Article

CX Best Practices

Improve customer service without breaking the bank

True or false: Great customer service requires significant financial investment? False! Discover expert tips to improve your brand’s customer service without breaking the bank.