Peak demand can make or break a retailer’s performance by testing how well customer experience (CX) teams and systems scale, adapt and stay consistent under pressure. This guide explores how leading brands prepare their CX operations to perform when volumes spike.
Many organizations pilot generative AI but face governance and reliability barriers. Drawing from the transformation of our parent company, TELUS — our guide offers proven strategies to turn AI experiments into enterprise-wide impact.
68% of employees use personal AI accounts at work. Is your company at risk? Our report uncovers the dangers of Shadow AI and provides strategies for safe AI adoption in the enterprise.
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