Explore the key investment trends shaping customer experience in 2026 and how leading CX teams are optimizing their budgets to build AI-ready functions and maximize program impact.
Explore the three paths to AI adoption — enterprise, platform native and point solutions — to build your business’s adoption strategy.
Discover how AI can transform post-discharge healthcare, improve patient outcomes and significantly reduce hospital readmissions and healthcare costs. Download the full report to unlock the future of personalized, efficient and effective healthcare delivery.
This playbook breaks down real-world use cases, cost-saving formulas, and implementation tips to help you assess AI agent impact in your organization.
How your conversational AI talks to users has a direct impact on customer satisfaction, retention and loyalty. Businesses that understand this are the ones making continuous evaluation of their conversational AI systems a standard practice. This whitepaper presents TELUS Digital's proven method for ...
Large language models (LLMs) offer the efficiency and advanced semantic understanding that today’s text summarization systems need. By prompting an LLM to act as an evaluator — a technique known as LLM-as-a-Judge — AI teams gain valuable insights for enhancing system performance.
With this guide on advanced RAG techniques, you’ll drive greater performance and lower costs from your retrieval augmented generation system and LLMs.
Discover best practices for the sourcing, labeling and analyzing of training data from TELUS Digital, a leading provider of AI data solutions.
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