Guide

Guide

Personalization & Loyalty Retail & Ecommerce

Voices from the drive-thru: Our research on quick-service restaurant loyalty programs

In this report, our experts in product research, quick service restaurants (QSRs) and loyalty share strategies and tactics to increase customer engagement, drive value for new and loyal customers, and foster brand affinity across audience segments in the U.S. and Canada.

What you need to know that youve bought Braze-Cover

Guide

Personalization & Loyalty

Lessons from Braze experts: What you need to know now that you've bought Braze

Here at TELUS Digital, we’ve helped dozens of Fortune 500 companies migrate and implement Braze. This short, actionable guide represents our Braze experts’ takeaways and best practices that will accelerate your time to value and put your business lightyears ahead of the competition.

Guide

Generative AI

15 advanced RAG techniques from pre-retrieval to generation

With this guide on advanced RAG techniques, you’ll drive greater performance and lower costs from your retrieval augmented generation system and LLMs.

Guide

Adobe Experience Cloud

10 steps to launching Adobe CDP

Every day, avenues for reaching target audiences fragment and multiply. In this splintered landscape, customers expect deep and intuitive personalization. How can a business learn from the preferences of individual users across so many platforms and devices, driving personalized experiences?

Next-generation KPIs: Redefining customer experience measurement - Hero

Guide

CX Analytics & Metrics

Next-generation KPIs: Redefining customer experience measurement

Customer experience (CX) is evolving — and your measurement strategy should too. Discover how next-generation KPIs can offer deeper insight into CX performance, from customer effort and journey satisfaction to agent engagement and digital maturity.

The Future of Content Moderation 2025 - Hero

Guide

Content Moderation

The future of content moderation: Strategies and tools for 2025 and beyond

Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.

Guide

CCaaS

The Five9 Intelligent CX Platform guide

Your customers deserve the best. And when it comes to delivering personalized and seamless customer experiences (CX), a robust CCaaS (Contact Center as a Service) solution is paramount. Discover how TELUS Digital (formerly TELUS International), together with Five9’s Intelligent CX Platform, drives e...