Customer Experience

  1. ians study preview 1x
    SalesforceTechnology

    Streamlining expert case assignment for IANS

    Learn how TELUS Digital helped IANS, a security advisory firm, match client security inquiries to the right experts faster with Agentforce and Service Cloud.

  2. Global-food-delivery Preview
    Outsourcing Partnerships

    Expanding the merchant network for a global food delivery platform

    See how TELUS Digital helped a food delivery platform grow its merchant network of restaurants with a comprehensive lead qualification and sales program.

  3. Real-estate-B2B Preview
    Outsourcing Partnerships

    Scaling the sales capabilities of a leading real estate data provider

    See how TELUS Digital expanded an existing partnership with a real estate data provider to scale their sales services, generate leads and grow revenue.

  4. Ecommerce-B2B Preview
    Outsourcing PartnershipsRetail & Ecommerce

    Enhancing the B2B sales engine for an ecommerce platform

    Learn about an ecommerce platform's quest to improve their B2B sales operations, and how we helped them scale, evolve processes and convert customers.

  5. Saco-AEI-Polymers preview
    SalesforceManufacturing

    Modernizing budgeting and forecasting for a global polymer manufacturer

    Explore how TELUS Digital helped SACO AEI Polymers replace manual, error-prone budgeting spreadsheets with a centralized Salesforce Manufacturing Cloud solution.

  6. Streamlining Grant Management For An Education Nonprofit - Preview Image
    SalesforcePublic Sector & Education

    Streamlining grant management for an education policy nonprofit

    Explore how TELUS Digital helped Advance Illinois unlock the full value of its Salesforce Nonprofit Success Pack platform.

  7. ptr group 2 study preview 1x
    SalesforceManufacturing

    Building a self-service partner portal for a custom manufacturer's sales network

    Explore how TELUS Digital helped a custom manufacturer build a self-service partner portal with Salesforce Experience Cloud, connecting internal and external sales teams.

  8. Cryptocurrency Preview
    Outsourcing PartnershipsBanking, Financial Services & Insurance

    Elevating the customer experience for a leading cryptocurrency platform

    Discover how TELUS Digital transformed customer support for a leading cryptocurrency platform, scaling the program within weeks while achieving high customer satisfaction scores.

  9. Building A Salesforce Roadmap For A Carpenters Council - Preview image
    Salesforce

    Building a scalable Salesforce roadmap for NASRCC

    See how TELUS Digital audited a regional carpenters council's Salesforce organization and built a long-term roadmap to drive adoption and reduce technical debt.

  10. cake4kids preview
    Salesforce

    Unifying donor and event data for Cake4Kids, a children's nonprofit

    Explore how TELUS Digital helped Cake4Kids unify its donor and event data by connecting two fundraising platforms with Salesforce Nonprofit Success Pack.

  11. Modernizing Alumni CRM For Shippensburg University - Preview Image
    SalesforcePublic Sector & Education

    Building a modern alumni relations foundation for Shippensburg University

    Discover how TELUS Digital helped Shippensburg University replace an outdated records system with a modern Salesforce CRM ahead of a statewide deadline.

  12. Van-Horn preview
    SalesforceManufacturing

    Streamlining sales operations for Van Horn, Metz & Company

    Explore how TELUS Digital helped Van Horn, Metz & Company, a raw materials distributor, strengthen lead management, enforce opportunity process adherence, and streamline sample tracking and quoting with Salesforce Sales Cloud and Manufacturing Cloud.

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